topic Re: Legitimate emails blocked by TalkTalk with a TT992 error in Email

Legitimate emails blocked by TalkTalk with a TT992 error

Anne-Sophie — Mon, 23 Sep 2024 09:37:12 GMT

Hello,

I work at an email service provider. Mail from one of my customers is blocked by TalkTalk / Tiscali with the error 552 5.2.0 sf6tsm4OTwfXgsf6tspDDo Content rejected (TT992).

These are emails sent to optin recipients from a sender following best practices. Mail authenticates with SPF / DKIM / DMARC and we process all unsubscribes and complaints immediately.

Could an admin please let me know how to proceed to get these false positives reviewed?

Many thanks,

Anne-Sophie Marsh

Senior Deliverability Consultant

Iterable

Re: Legitimate emails blocked by TalkTalk with a TT992 error

Divsec — Tue, 24 Sep 2024 07:37:44 GMT

Hi @Anne-Sophie obviously above my paygrade but has been escalated

Re: Legitimate emails blocked by TalkTalk with a TT992 error

Ady-TalkTalk — Wed, 25 Sep 2024 13:14:11 GMT

Hi Anne-Sophie, what's the sending domain and I'll check why we rejected the mail.

Ady