topic Re: Emails blank when opened in Email

Emails blank when opened

Eddie4419 — Wed, 25 Sep 2024 15:35:24 GMT

Two emails received today, both blank on my laptop, normal on my Android phone. One from the NHS - NHS graphic displayed but otherwise all text is missing on my laptop, displays normally on my phone. One from a dentist - completely blank on my laptop, everything displayed normally on my phone. I have had previous problems like this recently with some emails, coinciding with recent updates to TalkTalk webmail.

Re: Emails blank when opened

KeithFrench — Wed, 25 Sep 2024 15:39:02 GMT

I had the same problems earlier today with my gmail account, when using Thunderbird. However, it rectified itself after a while.

Re: Emails blank when opened

Eddie4419 — Wed, 25 Sep 2024 15:59:48 GMT

Just happened again to your response on this thread, all I can see is the subject line - Re: Emails blank when opened.

No other text is displayed.

Re: Emails blank when opened

Ady-TalkTalk — Thu, 26 Sep 2024 07:07:16 GMT

Hi Eddie4419, are you using the same mail app on both devices? Is it still happening?

Ady

Re: Emails blank when opened

Eddie4419 — Thu, 26 Sep 2024 08:32:12 GMT

Hi Ady,

Same problem this morning with your response using TalkTalk webmail app, the subject line is visible but no other text. Access codes/verification emails are displayed properly with the TT webmail app. No problems with email using an Android app on my phone.

Re: Emails blank when opened

Ady-TalkTalk — Fri, 27 Sep 2024 04:59:08 GMT

Would you mind testing in a different browser just to check its not a cache issue.

Ady