topic Re: webmail in Email

webmail

Jim1949 — Mon, 09 Sep 2024 15:25:19 GMT

I cannot access talktalk webmail. Each time I try to sign into talk talk mail it will not accept my email address password. I have checked my password in my mobile and it is correct. I have tried putting in Talk Talk password nothing works. All I want to do is access online mail to delete the rubbish emails from continually downloading onto my phone. My email account is working perfectly on my phone and other devices. I used to be a Post Office and Shell customer and deleting server emails that bloated my phone was so easy. Not now.

Re: webmail

Chris-TalkTalk — Wed, 11 Sep 2024 09:53:41 GMT

Hi Jim1949,

How are you getting on, is it still not working?

Chris

Re: webmail

Lee78inEssex — Wed, 11 Sep 2024 10:14:21 GMT

Hi Jim1949 I'm having exactly the same problem, I've spent on 2 different days over 45 minutes each time with one of their Technical members + it just will not work on desktop.

Like you I just want to clear up all the rubbish emails!

No luck so far

Re: webmail

Jim1949 — Wed, 11 Sep 2024 11:28:53 GMT

No luck signing into webmail. Deleting emails on phone only to see them pop back in.😉

Re: webmail

Jim1949 — Wed, 11 Sep 2024 15:21:41 GMT

Don't have much confidence in a resolution in the short term.

Re: webmail

Chris-TalkTalk — Thu, 12 Sep 2024 11:13:40 GMT

Hi Jim,

Which internet browser are you using, have you tried more than one?

Chris

Re: webmail

Jim1949 — Thu, 12 Sep 2024 17:50:57 GMT

Tried Firefox,Edge,Chrome on my Windows laptop, makes no difference. Incidently after trying too many sign in sttempts on mail I get blocked and can't sign in for some time.

Re: webmail

Ady-TalkTalk — Tue, 17 Sep 2024 12:26:37 GMT

Hi Jim1949, are you still having problems with this? There were some issues when TalkTalk took over the domain, but those shouldn't still be present now.

Ady

Re: webmail

Jim1949 — Thu, 19 Sep 2024 21:25:33 GMT

1, Using Windows 11 laptop

2, Tried Edge,Chrome and Firefox

3,Added e-mail address that Talk Talk use.

4,Adding e-mail password.

5,Checked password on device by deleting server password then re adding it and it automatically accepts it.

6, no it still does not accept password.

7 if I tap forgotten password will it only be the e-mail password I reset and not TalkTalk account

8.Of course I would have to reset all my other devices e-mail passwords

Re: webmail

Ady-TalkTalk — Wed, 25 Sep 2024 07:23:47 GMT

Hi Jim1949, I've asked the email team if they're aware of what could be causing this. I'll post back once I hear from them.

Ady

Re: webmail

Jim1949 — Wed, 25 Sep 2024 10:07:20 GMT

Thank you.

Re: webmail

Ady-TalkTalk — Wed, 25 Sep 2024 10:17:57 GMT

Could you drop me a personal message with the affected TalkTalk email address please.

Ady

Re: webmail

Jim1949 — Wed, 25 Sep 2024 17:56:34 GMT

My problem seems to be that I still have. a Post Office e_mail address and should have a Shell e_mail address. When PO changed to Shell was told PO e_mail would work and just keep it. So TalkTalk require Shell for Webmail.

Re: webmail

Ady-TalkTalk — Fri, 27 Sep 2024 06:22:10 GMT

Hi Jim1949, you should have been contacted by our colleagues on the Shell migration team. Have you heard from them?

Ady

Re: webmail

Jim1949 — Fri, 27 Sep 2024 09:05:55 GMT

Nothing so far but early morning here.

Re: webmail

Jim1949 — Fri, 27 Sep 2024 15:43:13 GMT

Good news. Not heard from Shell but thought will try signing into Shell mail. Still had copy of password and it worked. Allowed me to delete all unwanted e-mails. Never thought I was still signed into Shell. Anyway when you mentioned Shell you gave me the idea. Many thanks for all your help. Problem solved.

Re: webmail

Ady-TalkTalk — Mon, 30 Sep 2024 09:19:37 GMT

That's great. Thanks for posting back to let us know its sorted.

Ady

Re: webmail

sadlysad — Mon, 30 Sep 2024 10:39:34 GMT

No chance

i am waiting 8 weeks and 14 missed by talktalk appointments to deal with complaint

every one ‘understands’ but actually no resolution it’s a disgraceful customer care and intimidation

Re: webmail

Gliwmaeden2 — Mon, 30 Sep 2024 13:24:27 GMT

If you have an issue, @sadlysad, please start your own thread

Simply jumping on another customer's topic gets in the way of their support, and you will need to explain what your own issues were.

Please return to the message board and click on start a topic.