topic Re: my email have been turned to webmail access only in Email

my email have been turned to webmail access only

Barbers117 — Wed, 09 Oct 2024 14:00:49 GMT

Since the beginning of the month and an update of my account with talktalk, my access no longer load on my iphone and ipad. I check the settings (IMAP...) and it is all as requested. It seems that my email is now on webmail access only so can you please turned it back on full access?

Thank you

Margaret Crisp

Re: my email have been turned to webmail access only

Divsec — Wed, 09 Oct 2024 14:05:35 GMT

Hi @Barbers117 have you checked this out?

https://support.apple.com/en-gb/102562#:~:text=Make%20sure%20you've%20turned,Data%2C%20then%20turn%20on%20Push.

Re: my email have been turned to webmail access only

Barbers117 — Wed, 09 Oct 2024 14:10:05 GMT

My email is Tiscali email address not an icloud one. It used to work perfectly but now it is on web access only so I need someone at TalkTalk to change it to full access again. thank you

Re: my email have been turned to webmail access only

Divsec — Wed, 09 Oct 2024 14:17:53 GMT

I see @Barbers117 not sure that makes a difference as it's your apple products having the issue but your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: my email have been turned to webmail access only

Anonymous — Wed, 09 Oct 2024 14:28:16 GMT

@Barbers117,

Take a look at the settings for Tiscali in this thread: https://community.talktalk.co.uk/t5/Email/Tiscali-Emails-not-being-received-in-Outlook-but-are-in-my/td-p/2982694.

I no longer have a Tiscali email address to test with. Never-the-less, I would say the settings mentioned in that thread look right.

Re: my email have been turned to webmail access only

Barbers117 — Wed, 09 Oct 2024 14:39:12 GMT

Thank you. I did check all the settings on the iphone and the ipad and it is all correct. From what I read on this community, others had the same issue and it seems to be because they did were on webmail access only. I do have access to my email when connecting on my laptop so it does look like this is the same. In all the others thread, a talktalk adviser joined in and mentioned they were changing the email setting so they could access email from all devices rather than just being webmail. So now waiting to have a Talktalk adviser spotting my message and hopefully doing the same.

Thanks a lot for your help though.

Re: my email have been turned to webmail access only

Gliwmaeden2 — Wed, 09 Oct 2024 14:42:01 GMT

It may be a day or two before you get a staff response, @Barbers117.

Your thread is in the queue for attention.

Re: my email have been turned to webmail access only

Ady-TalkTalk — Thu, 10 Oct 2024 13:21:43 GMT

Hi Barbers117, I've checked and your mailbox is showing full service. What error are you getting when you try to login on a mail client and do your settings match the ones on the email settings help article?

Ady

Re: my email have been turned to webmail access only

Anonymous — Thu, 10 Oct 2024 14:24:54 GMT

@Ady-TalkTalk,

The link you provided for setting up email on an iOS device does not work (for me).

Here's an alternative:

https://community.talktalk.co.uk/t5/Articles/Setting-up-email-on-an-iOS-device/ta-p/2208384