topic Re: email in Email

email

PandoraC — Tue, 21 Mar 2023 21:02:50 GMT

About a month ago I suddenly stopped being able to send and receive email from my Tiscali account on my laptop, Windows 10,. No problem from iPhone and webmail. I did a bit of research on this site and changed email settings from:

pop.tiscali.co.uk:110:0 to imap.talktalk.net:993:1

smtp/tiscali.co.uk:25:0 to smtp.talktalk.net:587:0

I can now send emails and receive on other email accounts but unable to receive into my windows inbox.

I have two accounts on the laptop Tiscali.co.uk and Outlook.com. When composing an email my Tiscali address is greyed out but the outlook one isn't. Any ideas how I can get the emails into my inbox?

Re: email

Gondola — Tue, 21 Mar 2023 23:43:57 GMT

I'll assume this is Windows Mail on Windows 10 but please confirm.

Windows Mail was originally set up as a POP3 mail account. So, if you've just edited the settings you got it wrong because you cannot use the IMAP port with POP3 commands. So. I'll show you what the Sync Options are for POP3 on Windows Mail.

Edit the Incoming server line as shown, using port 995 for POP3. It'll then work OK.

Re: email

PandoraC — Wed, 22 Mar 2023 21:38:47 GMT

Hi Many thanks for the advice. I've just tried to change the settings but when I go on to manage account and update the settings, Change mailbox sync settings is greyed out and it won't work when I click on it and I can’t highlight it. I have tried from mail account 'Manage account' and also from the start menu. It’s weird because I have changed the settings before and it was totally ok. Any suggestions?

Is this windows Mail?

Re: email

Gondola — Wed, 22 Mar 2023 22:12:58 GMT

I don't know for sure if a repair will work but as it keeps data intact you may try.

Windows icon > Settings > Apps > Installed apps > scroll to find Mail and Calendar in the list > select triple dots on the right > Advanced settings and scroll down to Reset > select Repair

Re: email

PandoraC — Thu, 23 Mar 2023 21:43:26 GMT

I didn't fancy trying to reset then repair just in case I had to reinstall the Mail app, so after checking everything again I found that in Manage account I had 'Focused' on for Outlook changed that and put the correct settings in and I'm away! Many thanks 🙂

Re: email

Gondola — Thu, 23 Mar 2023 21:57:57 GMT

Well done. The simplest fixes are always the best. And always the ones that trip us up!

Re: email

Anonymous — Fri, 24 Mar 2023 07:30:30 GMT

Thanks for the update 🙂

Re: email

Woody24 — Wed, 16 Oct 2024 11:02:45 GMT

I seem to have the opposite problem. Ok from my laptop but not from my iphone. Can receive emails ok.

Re: email

Ady-TalkTalk — Thu, 17 Oct 2024 12:47:36 GMT

Hi Woody24, please start a new topic with as much information as possible.

Ady