topic Re: Outlook problems again in Email

Outlook problems again

Imogen — Wed, 16 Oct 2024 15:23:22 GMT

Since yesterday Outlook on my laptop has been asking me to re-enter my Tiscali email password. When I enter it I get a pop-up saying "Sign in failed" and details {"SessionId":"6db878f1-3bd4-ab4d-8a3d-e0e440bc7902","Timestamp":1729091948810,"Error":"INTERACTIONREQUIRED"}

I think some updates may have been installed a couple of days ago - is this another example of Outlook updates leading to a failure to recognise TalkTalk servers? Any suggestions on how I can get my email up and running in Outlook again, please? It's working fine on my iphone and in webmail. Thanks.

Re: Outlook problems again

Ady-TalkTalk — Thu, 17 Oct 2024 13:30:22 GMT

Hi Imogen, the first thing to do is to check you can still log in to webmail. If you can then I'd remove the email account from Outlook shutdown, restart and then add the email account to Outlook again and restart again. That should clear any corruption that may have occurred during the update.

Ady

Re: Outlook problems again

Imogen — Thu, 17 Oct 2024 14:41:27 GMT

Hi Ady, thanks so much for the advice. I did what you suggested and it worked! really grateful!

Re: Outlook problems again

Ady-TalkTalk — Fri, 18 Oct 2024 11:09:52 GMT

That's great Imogen, thanks for letting us know.

Ady