topic Re: Email problems in Email

Email problems

davep — Wed, 16 Oct 2024 08:27:16 GMT

Wife's @talktalk.net email in Thunderbird client is not receiving mail and perpetually gets the log in required notice. Is there a problem or a solution to this.

I've also had an email rejected from my @Tiscali.co.uk and returned to a financial institution. I've a feeling this may have happened with them previously, though ~I'm sure my wife receives their emails in my account.

Any help appreciated.

Thanks

Re: Email problems

KeithFrench — Wed, 16 Oct 2024 09:32:33 GMT

It sounds like problems authenticating or a problem in your area with the talktalk.net mail servers. I had the same problem last week, but in my case, it was automatically rectified in less than a day. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Email problems

davep — Wed, 16 Oct 2024 09:54:19 GMT

Thanks Keith. It is slightly sporadic past 3 days. The email isn't used much, but when the message keeps popping up it is annoying.

Hopefully it will be picked up and maybe the bounce back of the email can be explained. Why Branson used that name is beyond me so maybe that's the problem.

Re: Email problems

Ady-TalkTalk — Wed, 16 Oct 2024 10:02:56 GMT

Hi davep, please send me a personal message with the affected email addresses. Include your wife's and the virgin mail that can't receive.

Ady

Re: Email problems

davep — Wed, 16 Oct 2024 10:26:07 GMT

I've tried to pm but I've apparently reached my limit having not sent any for some time. Also said I needed to correct something which wasn't obvious. I can send the V MONEY on here if that helps

Re: Email problems

davep — Wed, 16 Oct 2024 14:51:35 GMT

@Ady-TalkTalk Still can't send pm, same messages. Any ideas?

Re: Email problems

davep — Thu, 17 Oct 2024 07:53:46 GMT

numerous emails turned up this morning in wife's inbox, so guess that's solved.

Still doesn't answer the rejected email or inability to send DM.

Possible email was from

savings@savingsemails.virginmoney.com

@Ady-TalkTalk @KeithFrench

Re: Email problems

davep — Fri, 18 Oct 2024 07:46:35 GMT

still asking for password to open wife's email in Thunderbird client. Is there a way to avoid this?

Any update on other problems?

Re: Email problems

Ady-TalkTalk — Mon, 21 Oct 2024 09:50:57 GMT

I've tested your PMs as you'll see I sent 2 from your account and replied to them. The thunderbird issue. The best suggestion is to remove the account from Thunderbird restart the device then add the mail account again and restart. It should clear that.

Ady

Re: Email problems

davep — Mon, 21 Oct 2024 11:21:13 GMT

I've managed to reply to PM.

Anything on the bounced email?

Both email accounts now have message:

Sending of the message failed.
An error occurred while sending mail. The mail server responded: 2qRktXnwF3elC Authentication Required (TT401). Please verify that your email address is correct in your account settings and try again.

...but mine sent just now...

Re: Email problems

Ady-TalkTalk — Tue, 22 Oct 2024 07:59:29 GMT

Yeah the Virgin email has been passed to be investigated. It should be working again by now I would have thought.

Ady

Re: Email problems

davep — Tue, 22 Oct 2024 09:35:09 GMT

@Ady-TalkTalk I guess I won't know until they send me another email.

Wife's wasn't working yesterday but is today so at some point I may well remove and re-add.

Thanks

Re: Email problems

Flaneuse — Wed, 23 Oct 2024 23:45:56 GMT

I've had a paper letter from Virgin Money saying that a message they sent to the correct address at my ...@talktalk.net was "returned undelivered". Not sure when the letter was sent but it was dated September 2024. Is this a known problem?

Re: Email problems

davep — Thu, 24 Oct 2024 11:34:34 GMT

I think you should open your own thread on this so the oce's can see if it is a widespread problem.

My wife received an email from VM on 25th Sept to my email, but I got a similar letter to you. Can't understand it.

Not a problem to me you posting here as it lets me know I'm not alone.

Thanks

Re: Email problems

Flaneuse — Thu, 24 Oct 2024 12:50:45 GMT

Have posted separately.