topic Re: Can't send email from pipex.com address using Outlook in Email

Can't send email from pipex.com address using Outlook

Pianist2 — Wed, 16 Oct 2024 14:34:41 GMT

Earlier this week I was unable to send or receive emails from my @Pipex.com address using Outlook, even though everything was working fine on my iPad and on my husband's Apple Mac. Today I have managed to get back to receiving emails OK in Outlook, but I still can't send. The error message I'm receiving is 0x80042109 "Outlook cannot connect to your outgoing (SMTP) email server".

Any advice?

Re: Can't send email from pipex.com address using Outlook

Ady-TalkTalk — Thu, 17 Oct 2024 13:17:43 GMT

Hi Pianist2, are you using the recommended TalkTalk email settings as shown in the Email Settings help article?

Ady

Re: Can't send email from pipex.com address using Outlook

Pianist2 — Fri, 18 Oct 2024 07:29:38 GMT

I haven’t changed any settings at my end since last Tuesday morning when everything was working fine. I have checked the article you refer to and it accords with the information I have about the settings I have been using. However, one of the problems is that I used to be able to see those settings on my computer in Outlook, but with the “New Outlook” interface I can’t work out how to access that information any more. If you could help me find it, I will be able to check exactly what settings I have on my machine. Thanks.

Re: Can't send email from pipex.com address using Outlook

Ady-TalkTalk — Fri, 18 Oct 2024 11:25:07 GMT

What version of outlook are you using?

Ady

Re: Can't send email from pipex.com address using Outlook

Pianist2 — Fri, 18 Oct 2024 14:22:22 GMT

Hi Ady, how can I find out which version of Outlook I’m using? I subscribe to Microsoft365 and Outlook comes packaged with that. My subscription automatically renewed last weekend so I’m wondering if that may have triggered some kind of upgrade that changed Outlook in some way.

Re: Can't send email from pipex.com address using Outlook

Ady-TalkTalk — Mon, 21 Oct 2024 07:26:01 GMT

I just re read this. I would suggest removing the email account from your outlook. Restart then readd the mailbox using the settings in the email settings help article and then restart again. I'd bet this will fix it.

Ady

Re: Can't send email from pipex.com address using Outlook

Pianist2 — Mon, 21 Oct 2024 15:33:32 GMT

Thanks Ady.
I actually got somebody in to sort this out for me, and it was actually an issue with the port settings. I don’t understand how they changed, but the port for the incoming mail was wrong. I now know how to locate the server settings in the new Outlook interface, so I should be able to check for myself in future if anything goes wrong.

Re: Can't send email from pipex.com address using Outlook

Ady-TalkTalk — Tue, 22 Oct 2024 08:02:33 GMT

As long as you're using the settings shown in the Email Settings help article you won't go far wrong.

Ady