topic Re: Why are my e-mails not coming through on Outlook? in Email

Why are my e-mails not coming through on Outlook?

LindaK2 — Sat, 26 Oct 2024 14:13:39 GMT

I have been using Outlook for my e-mails for some years with no problem, and a couple of weeks ago switched to the 'New Outlook' - again with no problems. Suddenly yesterday evening I realised that nothing was coming in, and when I switched on again this morning I had nothing in my inbox. I have 3 different accounts and they all had the same problem so I tried to send a message from one account to the other. It went straight into drafts and stayed there for a couple of hours, although it has now gone into the 'sent' box. On checking my e-mails on the TalkTalk website I can see that everything that has come in or gone out is on there, so why isn't it then coming through to Outlook? Is there an issue at the TalkTalk end?

Re: Why are my e-mails not coming through on Outlook?

stevedbailey — Sat, 26 Oct 2024 16:07:30 GMT

I am experiencing exactly the same issue so it must be a system error on ethier Outlook or Talktalks side. Unfortuantly i removed my outlook account and then tried to set it up again, but now outlock can't connect with my talk talk account so i cannot even download my emails

Talk talk please look into this????

Re: Why are my e-mails not coming through on Outlook?

GreatAnarch — Sat, 26 Oct 2024 17:37:37 GMT

Same problem with Outlook here. Is anything being done about this?

Re: Why are my e-mails not coming through on Outlook?

ferguson — Sat, 26 Oct 2024 17:58:23 GMT

Hi all, while you wait for the TalkTalk support team here to respond, have any of you reached out to Microsoft and/or checked generally for any such common issues?

Re: Why are my e-mails not coming through on Outlook?

stevedbailey — Sat, 26 Oct 2024 18:29:09 GMT

Hi Fergerson

I spent over an hour on the phone with Talktalk technical without success. Unfortunately there I no facility to talk directly with Microsoft Outlook so the problem cannot be resolved through communication.

Yesterday Am all was OK, but in the evening it simply stopped and despite my efforts when trying to reconnect Outlookwith my talktalk account I only receive an "unable to link with your provider"?

At present I can neither log in, send or receive emails via Outlook??

If thus is happening to others then it cannot be something I have done it must be a server issue between Outlook and talktalk the question is which one or who??

Re: Why are my e-mails not coming through on Outlook?

ferguson — Sat, 26 Oct 2024 19:03:06 GMT

Well, yes, which is I why I suggested pursuing it with both parties. The TalkTalk support team here won't be back online until Monday.

Re: Why are my e-mails not coming through on Outlook?

LindaK2 — Sun, 27 Oct 2024 11:07:37 GMT

I'm pleased to say that my e-mails have started coming through again this morning.

Re: Why are my e-mails not coming through on Outlook?

LindaK2 — Mon, 28 Oct 2024 16:50:40 GMT

As I said yesterday, my e-mails have started coming through again but it now seems that some I am sending have not reached their destination, so can someone please check to see what is going on?

Re: Why are my e-mails not coming through on Outlook?

Ady-TalkTalk — Tue, 29 Oct 2024 07:30:15 GMT

Hi LindaK2, you say that some of the mails you're sending are not working. Are those to Sky/Yahoo mail addresses?

Ady

Re: Why are my e-mails not coming through on Outlook?

LindaK2 — Tue, 29 Oct 2024 09:11:33 GMT

Yes, the main one I'm talking about is to a Sky address.

Re: Why are my e-mails not coming through on Outlook?

Ady-TalkTalk — Wed, 30 Oct 2024 07:12:41 GMT

Sky/Yahoo are blocking TalkTalk emails either because of unexpected volume or customer complaints. We've raised this with Sky already, but to speed things up the Sky mail customers need to report it to Sky.

Ady

Re: Why are my e-mails not coming through on Outlook?

LindaK2 — Wed, 30 Oct 2024 10:00:53 GMT

Okay, thanks.

Re: Why are my e-mails not coming through on Outlook?

Ady-TalkTalk — Thu, 31 Oct 2024 08:03:33 GMT

You're welcome.

Ady