topic Re: how can i cancel my account in Email

how can i cancel my account

beeteehum1 — Tue, 29 Oct 2024 17:00:00 GMT

I want to cancel my email only account but TT will not accept it

Re: how can i cancel my account

ferguson — Tue, 29 Oct 2024 17:12:07 GMT

Just to be clear: you have an email only i.e. TalkTalk Mail Plus account; or you are a TalkTalk broadband customer? If the latter, then you cannot cancel just the email service, but you don't have to use it.

Re: how can i cancel my account

Gliwmaeden2 — Tue, 29 Oct 2024 18:22:07 GMT

@beeteehum1, you say your "email only" account, so you have been paying for Mail Plus?

Current instructions say:

...... but adding or removing mailboxes hasn't been possible for quite some time.

Staff on here may manage this for you.

Make sure that your Personal Information details are completed for them to identify your account.

Go via your avatar; settings; drop down menu....add the account number in Personal Information and scroll down to find the button to SAVE CHANGES.

Staff will respond during the day (Monday to Friday).

Re: how can i cancel my account

ferguson — Tue, 29 Oct 2024 19:07:37 GMT

@Gliwmaeden2

That's odd, because the general Cancel your service article, which is more recent, states as follows:

Re: how can i cancel my account

Gliwmaeden2 — Tue, 29 Oct 2024 22:20:41 GMT

Yes, very odd.

Something to flag up, I suspect!

Re: how can i cancel my account

ferguson — Tue, 29 Oct 2024 22:34:42 GMT

I guess the later advice takes account of the fact that TalkTalk mailboxes cannot presently be added, or removed? Anyway, let's wait and see if the OP has anything further to say.

Re: how can i cancel my account

Ady-TalkTalk — Wed, 30 Oct 2024 08:19:19 GMT

Hi beeteehum1, please send me a personal message with your account number and I'll take a look at this for you.

Ady