topic Re: sent email issues in Email

sent email issues

karenstewart — Wed, 30 Oct 2024 13:21:30 GMT

When sending an email, they appear to be going in to the trash bin and no one knows I have contacted them, its a personal email account, I think this has been going on for about 5 days. Any ideas how to rectify this please. Thank you

Re: sent email issues

Ady-TalkTalk — Thu, 31 Oct 2024 08:12:34 GMT

Hi karenstewart, would these emails be to Sky/Yahoo or AOL addresses?

Ady

Re: sent email issues

karenstewart — Thu, 31 Oct 2024 08:33:46 GMT

Hi,

Thank you for responding.

Its to an AOL email address but I sent it to my own talk talk address and they went straight in to the trash folder.

Re: sent email issues

Ady-TalkTalk — Thu, 31 Oct 2024 09:17:45 GMT

Aol use Yahoo mail filtering and at present Yahoo are blocking mail from TalkTalk. We're working with Yahoo to resolve this.

Ady

Re: sent email issues

karenstewart — Thu, 31 Oct 2024 09:24:45 GMT

Hi,

Thank you for responding.

Its to an AOL email address but I sent it to my own talk talk address and they went straight in to the trash folder.