topic Re: E-mails not sending in Email

E-mails not sending

pbar100 — Fri, 01 Nov 2024 11:50:26 GMT

Hi, there is a new issue which started yesterday, e-mails failing to send.

So far, it seems to be dsl.pipex addresses, not sure if others are affected too. The issue is happening on both mobiles and desktop pc's.

Desktop error message is - Socket Error: 10054 , Port: 587, Protocol: SMTP.An existing connection was forcibly closed by the remote host.

Something has changed with talktalk, as other people have contacted me about this also.

Thank you.

No replies from community stars please.

Re: E-mails not sending

Ady-TalkTalk — Mon, 04 Nov 2024 06:33:26 GMT

Hi pbar100, we've got no open incidents for mail issues on any domain. Are you using the TalkTalk Email settings as set out in the Email Settings help article? Is this happening with any email address you send to? Does this happen when you use TalkTalk webmail too?

Ady

Re: E-mails not sending

pbar100 — Mon, 04 Nov 2024 09:51:58 GMT

Hi Ady, I started my own thread recently on this, DMARC issue, thanks.

Re: E-mails not sending

RichardH42 — Tue, 05 Nov 2024 10:08:31 GMT

Hello, similar issue found from Monday sending emails gets error 0x0800CCC1A 'the server does nor support the encryption type you have specified'. We have changed nothing so presumably a talktalk problem

Re: E-mails not sending

Ady-TalkTalk — Wed, 06 Nov 2024 07:49:18 GMT

Hi RichardH42, please start a new topic and give as much information as possible. Importantly let us know the email settings you're using without your loging details.

Ady

Re: E-mails not sending

fredo2 — Wed, 06 Nov 2024 12:39:22 GMT

Just returned from holiday cannot send email. receiving Okay. As not used for a few weeks due to holiday then presume talktalk issue

Re: E-mails not sending

Ady-TalkTalk — Wed, 06 Nov 2024 14:29:35 GMT

Hi fredo2, please start a new thread and include the affected domain, error message etc so that we can help.

Ady