topic Cannot send email using thunderbird in Email

Cannot send email using thunderbird

fredo2 — Thu, 07 Nov 2024 06:51:34 GMT

Back from two week holiday and cannot send email via thunderbird. Check set up all appears fine. Get error message- timed out. As email unused for sending during two week break presume talktalk updated something.

Re: Cannot send email using thunderbird

Ady-TalkTalk — Thu, 07 Nov 2024 08:19:55 GMT

Hi fredo2, if you haven't already try removing the mail account, restarting the device and then adding the mailbox again before another restart and that should sort it. Be sure to use the correct email setting from the email settings help article.

Ady

Re: Cannot send email using thunderbird

fredo2 — Thu, 07 Nov 2024 08:30:24 GMT

Hello Ady

does this mean I will lose my subfolders under that mail account? If so how can I save then?

Re: Cannot send email using thunderbird

Ady-TalkTalk — Thu, 07 Nov 2024 08:44:42 GMT

No you don't delete the mail file just the account. All your doing really is kick starting the mail account in the client.

Ady

Re: Cannot send email using thunderbird

fredo2 — Thu, 07 Nov 2024 15:07:03 GMT

Hello Ady

Delete email account restarted working now. But all sub folders deleted as well, not what I had hoped for.

For complete novice like myself an idiots guide would have been useful