topic Re: Emails from @Tiscali not being received by Yahoo or AOL addresses in Email

Emails from @Tiscali not being received by Yahoo or AOL addresses

DoggyB — Fri, 01 Nov 2024 11:34:02 GMT

There are plenty of TalkTalk customers with this problem which has now been occurring for a week (with one day of respite on 29th or 30th I think). One would think the emails have sent OK as they appear in the Sent box but they never arrive at their destination. I am using Mail on my iMac - not sure what system other complainants are using - it is very frustrating.

It really does need someone to sort it out and inform customers what they need to do about it please.

Re: Emails from @Tiscali not being received by Yahoo or AOL addresses

kdp999 — Sat, 02 Nov 2024 18:11:15 GMT

Same here. Emails to my sister who uses yahoo and my own sky email account also yahoo, not arriving, same email cc to other accounts arrives fine

Re: Emails from @Tiscali not being received by Yahoo or AOL addresses

Ady-TalkTalk — Mon, 04 Nov 2024 07:29:53 GMT

Hi DoggyB, Yahoo have blocked TalkTalk emails and have blacklisted the TalkTalk domains. Our mail provider has contacted them to try to get the restrictions lifted but we're in the hands of Yahoo at the moment.

Ady

Re: Emails from @Tiscali not being received by Yahoo or AOL addresses

TOCTOC — Thu, 07 Nov 2024 07:20:29 GMT

Hello

Can this issue be escalated? It's crazy that it's taking so long to fix and frustrating that it's so invisible to end users. There's no bounce back message to say that mails are not being delivered and, at the other end, the AOL user is not seeing any messages in Spam.

Best wishes

Alastair

Re: Emails from @Tiscali not being received by Yahoo or AOL addresses

Ady-TalkTalk — Thu, 07 Nov 2024 07:46:42 GMT

Hi Alastair, this issue has been escalated. We are in Yahoo's hands.

Ady