topic Re: email to my talktalk.net email account is being blocked in Email

email to my talktalk.net email account is being blocked

jncape — Thu, 25 Apr 2024 09:31:47 GMT

email from domain @churchofscotland.org.uk to my talktalk.net email account is being blocked , with error code :

cm7nec gave this error

y9ICrQIkiXOr4y9ICrE1

Can you help?

Thanks.

J Cape

Re: email to my talktalk.net email account is being blocked

Ady-TalkTalk — Thu, 25 Apr 2024 09:59:27 GMT

Hi jncape, I've added the email address to the incident thanks for providing it.

Ady

Re: email to my talktalk.net email account is being blocked

Ady-TalkTalk — Thu, 25 Apr 2024 13:26:47 GMT

I've had confirmation that this issue should now be behind us. Please let me know if you are still being advised that mail cannot be sent due to TT992 errors.

Ady

Re: email to my talktalk.net email account is being blocked

jncape — Tue, 14 May 2024 19:18:35 GMT

Hi Ady - it's happening again!!

cm7nec rejected your message to the following email addresses:

There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm7nec gave this error:
6ttZsKsvfbwcD6ttZsJgMM Content rejected (TT992)

The sender was also the same as last time, from domain @churchofscotland.org.uk

I can send full diagnostics if that would help.

Thanks, J Cape

Re: email to my talktalk.net email account is being blocked

Gondola — Tue, 14 May 2024 19:24:16 GMT

I've alerted TalkTalk Support for you by placing a message in their workflow. I hope Ady will be able to respond from Wednesday morning onwards.

Re: email to my talktalk.net email account is being blocked

Ady-TalkTalk — Thu, 16 May 2024 06:42:57 GMT

Hi jncape, sorry for the delayed response. I was on leave yesterday. 7 day scan shows nothing. I've dropped a message to the email admins to check for more on their systems.

Ady

Re: email to my talktalk.net email account is being blocked

PAlmond — Thu, 07 Nov 2024 17:40:42 GMT

I also receive the same error

cm7nec rejected your message to the following email addresses:

There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

This response has been received by a couple people in recent weeks trying to email me ...@talktalk.net, please advise what the issue is. Regards Pete

Re: email to my talktalk.net email account is being blocked

Ady-TalkTalk — Fri, 08 Nov 2024 08:28:33 GMT

Hi PAlmond, please start a new topic so that we can help with this.

Ady