topic Tiscali emails in Email

Tiscali emails

Nicola1512, — Sun, 10 Nov 2024 10:19:05 GMT

My Tiscali account has stopped receiving emails from Gmail accounts since Thursday 7th Novemebr. Any one else have this problem?

Re: Tiscali emails

Anonymous — Mon, 11 Nov 2024 09:09:06 GMT

Hi Nicola,

I'm sorry for the delay. We'll post an update back here as soon as we know more.

We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Thanks

Michelle

Re: Tiscali emails

Anonymous — Mon, 11 Nov 2024 09:24:56 GMT

Morning Nicola,

We believe that this is now resolved. Please let us know if you are still experiencing any issues.

Thanks

Michelle