topic Re: Not receiving Gmail to my Tiscali email accounts for a few days. in Email

Not receiving Gmail to my Tiscali email accounts for a few days.

1kirk — Sun, 10 Nov 2024 10:28:50 GMT

I am not receiving gmail to my Tiscali accounts (3) this has been going on for a few days. Someone sent me an email from hotmail, but that also never showed up. If someone has other emails services, it would be worth sending an email to your Tiscali account to see the full extent of the problem.

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Idmcl — Sun, 10 Nov 2024 10:35:00 GMT

The MX host does not match any MX allowed by the STS policy. Error message I am receiving from Gmail to tiscali.co.uk , looks like a few users have raised .

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Gliwmaeden2 — Sun, 10 Nov 2024 10:38:18 GMT

Best to start your own thread, @Idmcl, as it gives a better indication of numbers affected.

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

OldRec11* — Sun, 10 Nov 2024 10:40:42 GMT

Neither am I. Like you it has been going on for several days.

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Gliwmaeden2 — Sun, 10 Nov 2024 10:45:43 GMT

Return to the message board and click on start a topic, @OldRec11*, as it gives Talktalk a clearer indication of numbers when it's in a separate thread.

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Streetman22 — Sun, 10 Nov 2024 10:57:15 GMT

My Tiscali account is also not receiving emails from Gmail accounts. I reckon it's been going on for a few days!

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Ady-TalkTalk — Mon, 11 Nov 2024 09:10:28 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Ady-TalkTalk — Mon, 11 Nov 2024 09:16:31 GMT

I've just been notified this issue should be resolved now.

Ady

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

1kirk — Mon, 11 Nov 2024 10:51:40 GMT

Still not working and they are not showing in webmail.

I reported this via phone on Friday and had a call back this morning from their technical department. They say this is most likely to be an issue at Gmail end and should contact them to report!

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Ady-TalkTalk — Mon, 11 Nov 2024 11:09:33 GMT

Hi all, the backlog will clear soon and you'll start to see gmail, hotmail or outlook.com messages as normal.

Ady

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Haley1827 — Mon, 11 Nov 2024 11:20:30 GMT

I'm still not receiving emails from Gmail accounts

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

HUGO15 — Mon, 11 Nov 2024 11:39:11 GMT

Yes, although some emails from third parties (including junk!) seem to be coming through, Gmails are still not. I have sent myself a few Test messages to my Tiscali account from my Gmail account but these are still not coming through (as at 11.20 Monday morning). Get the same message saying 'undeliverable to Tiscali Server' or something. I wonder how many other (more important) emails are not getting through?

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Ady-TalkTalk — Mon, 11 Nov 2024 11:43:32 GMT

There's a backlog so it'll take a while for them to catch up.

Ady

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

SMW10 — Mon, 11 Nov 2024 14:35:48 GMT

Hi Ady - Do you know how long the backlog will take to clear as I am still not receiving gmail messages?

Re: Not receiving Gmail to my Tiscali email accounts for a few days.

Ady-TalkTalk — Mon, 11 Nov 2024 14:41:46 GMT

In the past it has taken up to 12 hours and after that anything not being received would never come. That doesn't mean it will take 12 hours today its just based on experience.

Ady