topic Re: not receiving gmail and outlook emails in Email

not receiving gmail and outlook emails

patrizia55 — Mon, 11 Nov 2024 06:38:07 GMT

over the weekend noticed that my tiscali.co.uk mail is not receiving emails from gmail and Hotmail.

Re: not receiving gmail and outlook emails

Ady-TalkTalk — Mon, 11 Nov 2024 08:59:59 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: not receiving gmail and outlook emails

jbuchanangb — Mon, 11 Nov 2024 09:35:06 GMT

Hello @Ady-TalkTalk
Your statement that users of webmail are unaffected is not correct. Emails to Tiscali from any domain owned by Microsoft or Google are failing to arrive in the Inbox. It is irrelevant whether the inbox is viewed in webmail of using an email client.
Here is the diagnostic information from outlook.com
11/9/2024 2:13:53 PM - Server at AM8PR08MB5828.eurprd08.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'
11/9/2024 2:03:53 PM - Server at tiscali.co.uk (0.0.0.0) returned '450 4.4.317 Cannot connect to remote server [Message=451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.] [LastAttemptedServerName=tiscali.co.uk] [AM7EUR03FT026.eop-EUR03.prod.protection.outlook.com 2024-11-09T14:03:53.664Z 08DCFF1CE75A6C8F](451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'

Re: not receiving gmail and outlook emails

Ady-TalkTalk — Mon, 11 Nov 2024 09:56:57 GMT

I know I don't know why that's in the statement its not my statement. Webmail is a mail client just like any other. I've been told this morning that it should now be resolved.

Ady