topic Re: Not receiving emails from gmail accounts in Email

Not receiving emails from gmail accounts

AlanDBurgess — Sat, 09 Nov 2024 23:11:11 GMT

I have not been receiving emails from some accounts. In particular from gmail accounts.

Re: Not receiving emails from gmail accounts

Gliwmaeden2 — Sun, 10 Nov 2024 00:40:53 GMT

Thanks for starting your own thread, @AlanDBurgess.

If you want to alert Talktalk directly on Sunday, use Chat after 9am:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Otherwise wait for a response from forum staff after the weekend.

Re: Not receiving emails from gmail accounts

Gliwmaeden2 — Sun, 10 Nov 2024 14:53:25 GMT

Please follow up on this thread, rather than someone else's, @AlanDBurgess.

Re: Not receiving emails from gmail accounts

Anonymous — Mon, 11 Nov 2024 09:16:51 GMT

Good morning,

We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Thanks

Michelle

Re: Not receiving emails from gmail accounts

Anonymous — Mon, 11 Nov 2024 09:23:46 GMT

Hi again Alan,

I've just received an update that this should now be fixed. Could you retest and let me know how you get on please?

Thanks

Michelle