topic Re: Emails to tiscali account disappear in Email

Emails to tiscali account disappear

Lilybet — Sat, 09 Nov 2024 21:25:06 GMT

Over the last week I have had several (that I know of) emails that have been either returned as undeliverable or just not arrive. It seems that others are having the same problem. Any suggestions for resolution?

Re: Emails to tiscali account disappear

Gliwmaeden2 — Sat, 09 Nov 2024 21:47:10 GMT

Staff will be back after the weekend, @Lilybet to look into what's going on with the emails.

Re: Emails to tiscali account disappear

Ady-TalkTalk — Mon, 11 Nov 2024 09:06:13 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: Emails to tiscali account disappear

Ady-TalkTalk — Mon, 11 Nov 2024 09:19:20 GMT

I've just been notified this issue should be resolved now.

Ady