topic Re: Tiscali email address not receiving emails from gmail addresses in Email

Tiscali email address not receiving emails from gmail addresses

FinnT — Sat, 09 Nov 2024 19:09:54 GMT

My Tiscali email address stopped receiving emails from gmail addresses at some time yesterday. I have sent test emails from my own gmail account to my Tiscali address and these aren't arriving. I have a feeling the same thing happened a few months ago.

Re: Tiscali email address not receiving emails from gmail addresses

Ady-TalkTalk — Mon, 11 Nov 2024 09:05:19 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: Tiscali email address not receiving emails from gmail addresses

Ady-TalkTalk — Mon, 11 Nov 2024 09:22:40 GMT

I've just been notified this issue should be resolved now.

Ady

Re: Tiscali email address not receiving emails from gmail addresses

whizzbangwhizz — Mon, 11 Nov 2024 10:00:32 GMT

It is still failing for me using my tiscali.co.uk email account. I really need this resolved please.

Re: Tiscali email address not receiving emails from gmail addresses

Ady-TalkTalk — Mon, 11 Nov 2024 10:15:59 GMT

I've notified the email team. I'll post back as soon as I can.

Ady

Re: Tiscali email address not receiving emails from gmail addresses

FinnT — Tue, 12 Nov 2024 13:41:46 GMT

All seems to be working now. Thanks Ady and others for your help in resolving this.

Re: Tiscali email address not receiving emails from gmail addresses

Anonymous — Wed, 13 Nov 2024 07:45:54 GMT

Hi FinnT,

Excellent, thanks for confirming 🙂

Michelle