topic Re: Not receiving all emails in Email

Not receiving all emails

Devil — Fri, 08 Nov 2024 21:31:43 GMT

In recent days I have been only receiving some emails. Other emails from known contacts including another email address from gmail I have are not arriving. When sending from my gmail account it is not bouncing back as undeliverable. I have logged on directly to Talk Talk and not through an added account to gmail but they both show the same. I have no autoforwards set up either. Any help would be appreciated, thanks.

Re: Not receiving all emails

Devil — Fri, 08 Nov 2024 21:35:18 GMT

If it makes a difference my email is an @Tiscali.co.uk address but is on the TalkTalk platform.

Re: Not receiving all emails

Devil — Fri, 08 Nov 2024 21:37:13 GMT

When posting on here these emails are coming through but as I say not others?????

Re: Not receiving all emails

Gliwmaeden2 — Fri, 08 Nov 2024 21:41:29 GMT

The problem re Gmail is a known issue, @Devil, but staff will not respond now till after the weekend.

Make sure that your profile information is complete: go via your avatar; settings. Drop down menu: Personal Information. SAVE CHANGES.

Re: Not receiving all emails

Devil — Fri, 08 Nov 2024 22:49:32 GMT

Thanks for the response but you mis understand I think. The problem I think is with Talk Talk and the tiscali account on their platform, gmail was just an account I tried it from and it is the same from another gmail account trying to mail me. Just had another mail not arrive from a @u3abeacon.org.uk address but the difference here is that the sender had an undeliverable message, where the gmails have not shown that they were undeliverable. I have received emails from Yahoo, NHS and TalkTalk tonight when resetting passwords. Very strange.

Re: Not receiving all emails

Gliwmaeden2 — Fri, 08 Nov 2024 23:59:31 GMT

You emphasised Gmail, @Devil, and there have been many similar mentions in recent days:

Frustrations summed up here:

https://community.talktalk.co.uk/t5/Email/Tiscali-EMail-not-receiving-from-Gmail/td-p/3075620#M182155

Re: Not receiving all emails

Devil — Sat, 09 Nov 2024 10:25:24 GMT

Update on trying to send an email to Tiscali from gmail, I am receiving the mail back now in gmail and it is highlighted in the sent folder and I surmise it is because it has not been delivered. I can send from Tiscali account to the gmail address, so the issue appears to be the receiving of some selected emails....

Re: Not receiving all emails

johnkes — Sat, 09 Nov 2024 12:03:32 GMT

I also have been having the same issue with gmail not being received. This has been happening for around the last 3 or 4 days and also with some other emails such as @Birmingham.gov.uk and is really frustrating. I use Outlook as my email client but the missing mail is not even arriving in my talktalk web mail box

Re: Not receiving all emails

Gliwmaeden2 — Sat, 09 Nov 2024 13:09:06 GMT

Please start your own thread for this, @johnkes.

It will help Talktalk appreciate the scale of the problem.

There won't be a staff reply till after the weekend, however.

Return to the message board and click on start a topic.

Re: Not receiving all emails

Devil — Sun, 10 Nov 2024 19:09:43 GMT

Latest is that the u3abeacon.org.uk account has been sorted by an administrator there. My account needed to be unblocked as for some reason it had been blocked when it tried to deliver to Tiscali. It was unblocked and I am now receiving their emails. Gmail issue still persists not to be received, so to me it appears that something at Tiscali is causing accounts/domains to be blocked, if that is the correct terminology. Looking forward to hearing a resolution if someone knows. Thanks.

Re: Not receiving all emails

Simon-on-Tiscali — Sun, 10 Nov 2024 19:27:48 GMT

I'm not receiving on my 2 Tiscali email accounts from Outlook.com addresses.

It's been like this for a week or more. As with other reports, the sender gets no notification or bounce back so they think it's arrived. Looks like this is a particular problem for sending to Tiscali addresses.

Re: Not receiving all emails

Ady-TalkTalk — Mon, 11 Nov 2024 09:29:47 GMT

I've just been notified this issue should be resolved now. If you're still having trouble with it please let me know.

Ady

Re: Not receiving all emails

Devil — Mon, 11 Nov 2024 09:37:38 GMT

Good morning Ady, just tried to email tiscali account from gmail account and still not fixed.

Re: Not receiving all emails

Anonymous — Mon, 11 Nov 2024 09:53:38 GMT

Morning,

I've asked the team if there may be a delay with emails filtering through after the fix and I'll post back to confirm this.

Thanks

Michelle

Re: Not receiving all emails

Devil — Mon, 11 Nov 2024 09:58:35 GMT

Also Ady,, I surmise without sending an email from gmail to tiscali to test, I should know it is fixed as all failed emails should come through. Is this correct?

Re: Not receiving all emails

Anonymous — Mon, 11 Nov 2024 10:02:26 GMT

Hi @Devil

I believe that existing emails sent over the weekend should also filter through and I've asked the team to confirm if they will be delayed.

Michelle

Re: Not receiving all emails

Devil — Mon, 11 Nov 2024 10:31:38 GMT

Hi Michelle, I was unable to receive an email this morning in tiscali from gmail after Ady said it was fixed.

Re: Not receiving all emails

Anonymous — Mon, 11 Nov 2024 11:00:47 GMT

Hello again,

Latest update: 10:53am 11th November 2024

Our engineers have fixed this issue and all impacted customers will start to see their email service working as it should. There may still be a delay in this as the email service fully resolves and we will continue to monitor this. We'd like to apologise for any inconvenience caused during this time.

Thanks

Michelle

Re: Not receiving all emails

Devil — Mon, 11 Nov 2024 16:25:38 GMT

Hi Michelle, just sent my tiscali mail another mail from my gmail account and it is still not receiving. That is the second one since the issue was supposed to be fixed. I do not think the issue has been resolved.

Re: Not receiving all emails

Devil — Mon, 11 Nov 2024 16:26:53 GMT

Hi Ady, just sent my tiscali mail another mail from my gmail account and it is still not receiving. That is the second one since the issue was supposed to be fixed. I do not think the issue has been resolved.