topic Cannot receive e-mails in Email

Cannot receive e-mails

Jameshelp — Mon, 11 Nov 2024 10:13:59 GMT

Incoming e-mails bouncing back from some senders

Re: Cannot receive e-mails

Anonymous — Mon, 11 Nov 2024 10:31:51 GMT

Morning James,

Apologies, our Email Team are currently investigating this now. There was a fix implemented this morning but there looks like there might be a delay with emails coming through following this fix. I've asked the team to confirm and will post back here as soon as I have an update.

Thanks

Michelle

Re: Cannot receive e-mails

davefromandover — Mon, 11 Nov 2024 10:45:24 GMT

I too have the same problem.

Re: Cannot receive e-mails

Anonymous — Mon, 11 Nov 2024 10:48:31 GMT

Hello,

I've now been advised that although the fix has been implemented by our team this morning, it will take a few hours for the emails to filter through. I'll check back in with you both this afternoon to see how you're getting on.

Thanks

Michelle

Re: Cannot receive e-mails

Anonymous — Mon, 11 Nov 2024 13:56:06 GMT

Hello,

Just an update to advise that I've asked the team to take another look as the emails still appear to be delayed. I'll post back here as soon as I know more.

Thanks

Michelle

Re: Cannot receive e-mails

Anonymous — Tue, 12 Nov 2024 07:56:13 GMT

Morning,

Have any come through since your last post?

Thanks

Michelle