topic Re: Not receiving Gmail emails to my Tiscali Account in Email

Not receiving Gmail emails to my Tiscali Account

Streetman22 — Sun, 10 Nov 2024 11:03:05 GMT

Not receiving Gmail emails to my Tiscali Account. I reckon this has been going on for a few days!

Re: Not receiving Gmail emails to my Tiscali Account

Ady-TalkTalk — Mon, 11 Nov 2024 09:10:52 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: Not receiving Gmail emails to my Tiscali Account

Donparr — Mon, 11 Nov 2024 09:18:50 GMT

Guys - I think issue is with receiving emails to tiscali address from any exchange online account (eg. hotmail, gmail). Please check out link below. Seems to be about tls handshake failing because tiscali provides leaf cert rather than full chain and exchange online needs full chain to validate for that connection. Something at either end must have changed.

https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/ndr/fix-error-code-450-4-4-317-untrusted-root

Re: Not receiving Gmail emails to my Tiscali Account

Ady-TalkTalk — Mon, 11 Nov 2024 09:24:08 GMT

I've just been notified this issue should be resolved now.

Ady

Re: Not receiving Gmail emails to my Tiscali Account

AndySanders1 — Mon, 11 Nov 2024 10:24:57 GMT

Webmail service also affected!

Re: Not receiving Gmail emails to my Tiscali Account

Ady-TalkTalk — Mon, 11 Nov 2024 10:34:43 GMT

It is and the fix has been implemented. You'll see the mails coming through throughout the morning. Any that were rejected will need to be resent.

Ady