topic Re: Tiscali Account NOT receiving some emails in Email

Tiscali Account NOT receiving some emails

larryx9 — Sat, 09 Nov 2024 14:29:26 GMT

For the last two days (that I know of) I have not been receiving some emails into my Outlook or Webmail inbox. My email address has a @Tiscali.co.uk suffix. The unreceived emails are random in nature i.e. varying @ suffixes. It is not just gmail.com as I understand is the case for some users.

I do not have any filters or forwards set

Re: Tiscali Account NOT receiving some emails

Ady-TalkTalk — Mon, 11 Nov 2024 09:03:51 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: Tiscali Account NOT receiving some emails

larryx9 — Mon, 11 Nov 2024 11:30:30 GMT

Hi Ady, thank you for your reply. Just to clarify , I wasn't receiving some emails into my webmail account.

Re: Tiscali Account NOT receiving some emails

Ady-TalkTalk — Tue, 12 Nov 2024 08:06:47 GMT

Hi larryx9, yeah the webmail bit shouldn't have been in that message all Tiscali accounts were seeing the issue no matter what mail client they used and that included TalkTalk webmail. Are you getting mail normally now?

Ady