topic Re: Email not arriving to Tiscali addresses in Email

Email not arriving to Tiscali addresses

jbuchanangb — Fri, 08 Nov 2024 16:52:45 GMT

Some emails are not making it through to either my or my wife's Tiscali addresses. One sender sent to both addresses earlier today, and messages not received in either box. Sender sent a test message to my Hotmail address and it was OK. I sent a test message from my Hotmail to my Tiscali. It has not arrived after several hours. I have sent a test message from my Hotmail to my TalkTalk address, it has arrived OK.

I have tried a test from my TalkTalk to my Tiscali and that arrived OK.

Something is not right out there.

I have now sent test messages from my GMail account to each of my Tiscali & TalkTalk accounts. Arrived at TalkTalk, not at Tiscali.

Re: Email not arriving to Tiscali addresses

Bruce-WH — Fri, 08 Nov 2024 16:51:43 GMT

I am having the same or a similar problem with our tiscali email addresses, using TalkTalk Webmail. It appears that since about 10.30 am yesterday (7 Nov) we have not received any emails from Gmail users, but have been receiving emails ok from non-Gmail users. Sending emails is working ok, to all email users.

Re: Email not arriving to Tiscali addresses

Bruce-WH — Fri, 08 Nov 2024 22:29:32 GMT

Further to my previous post on this topic :
I find that emails sent from hotmail accounts are also not being received, like jbuchanangb reported above.
A gmail user who tried to send me an email yesterday evening has now received a message saying 'There was a temporary problem delivering your email to xxx@tiscali.co.uk. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently'.

Plus... 'The MX host does not match any MX allowed by the STS policy. For more information, go to https://support.google.com/a/answer/9261504'

The Hotmail user received these messages :

Delivery has failed to these recipients or groups:

@Tiscali.co.uk
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: GVXPR08MB7750.eurprd08.prod.outlook.com
Receiving server: GVXPR08MB7750.eurprd08.prod.outlook.com

xxx@tiscali.co.uk
11/8/2024 12:09:06 PM - Server at GVXPR08MB7750.eurprd08.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'
11/8/2024 11:59:05 AM - Server at tiscali.co.uk (0.0.0.0) returned '450 4.4.317 Cannot connect to remote server [Message=451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.] [LastAttemptedServerName=tiscali.co.uk] [VI1EUR05FT060.eop-eur05.prod.protection.outlook.com 2024-11-08T11:59:06.164Z 08DCFF91C6610613](451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'

Re: Email not arriving to Tiscali addresses

jbuchanangb — Fri, 08 Nov 2024 22:22:58 GMT

Many thanks Bruce for getting the delivery failure report. I am sure it will help the TalkTalk experts figure out what is wrong. Shame that the Community team won't be here until Monday to look at it. You should edit your post to remove your exact email address.

I wonder whether Hotmail will send me a delivery failure report, or what Gmail will do with the test message I sent that way. Some respondents have been saying that there is a known issue with Gmail, but as I recall that known issue was that emails from TalkTalk domains were being treated by Gmail as junk, and recipients had to whitelist the senders. Today's problem is that email TO Tiscali addresses is getting stuck, both from Hotmail (outlook.com) and Gmail.

Re: Email not arriving to Tiscali addresses

jbuchanangb — Sat, 09 Nov 2024 16:21:16 GMT

I spent an hour on TalkTalk Chat this morning explaining this issue, and was allocated a Case reference No. REP-14957425.

I included the non-delivery report from Bruce.

I can now report that the test message which I sent from my Hotmail address to my Tiscali address has now produced a non-delivery report similar to that reported by @Bruce-WH

Delivery has failed to these recipients or groups:
username@tiscali.co.uk (username@tiscali.co.uk)
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:
Generating server: AM8PR08MB5828.eurprd08.prod.outlook.com
Receiving server: AM8PR08MB5828.eurprd08.prod.outlook.com
username@tiscali.co.uk
11/9/2024 2:13:53 PM - Server at AM8PR08MB5828.eurprd08.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'
11/9/2024 2:03:53 PM - Server at tiscali.co.uk (0.0.0.0) returned '450 4.4.317 Cannot connect to remote server [Message=451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.] [LastAttemptedServerName=tiscali.co.uk] [AM7EUR03FT026.eop-EUR03.prod.protection.outlook.com 2024-11-09T14:03:53.664Z 08DCFF1CE75A6C8F](451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'

Re: Email not arriving to Tiscali addresses

jbuchanangb — Sat, 09 Nov 2024 17:48:11 GMT

I can now further report that my test message to Tiscali from Gmail has produced a non-delivery report as follows:

Delivery incomplete
There was a temporary problem while delivering your message to username@tiscali.co.uk. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently.
LEARN MORE

The response was:
The MX host does not match any MX allowed by the STS policy. For more information, go to https://support.google.com/a/answer/9261504

Just have to hope someone at TalkTalk is paying attention.

Re: Email not arriving to Tiscali addresses

Stuckbob — Sun, 10 Nov 2024 13:49:24 GMT

This is happening to us too, from outlook and Gmail accounts.

Please help us TalkTalk!

Re: Email not arriving to Tiscali addresses

Gliwmaeden2 — Sun, 10 Nov 2024 14:13:31 GMT

@Stuckbob & @Bruce-WH, starting your own thread helps Talktalk appreciate the number of people affected, so return to the message board and click on start a topic.

Support via Chat is back up now:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Phone and forum support return as normal on Monday.

Re: Email not arriving to Tiscali addresses

Tisccom — Sun, 10 Nov 2024 18:03:47 GMT

Having same issue. Only some emails arriving!

Re: Email not arriving to Tiscali addresses

Simon-on-Tiscali — Sun, 10 Nov 2024 19:31:53 GMT

I'm not receiving emails to my Tiscali account from Outlook.com addresses. But the sender gets no failure message or bounce-back, so they think it's arrived. Emails from some other accounts get through OK.

Re: Email not arriving to Tiscali addresses

Ricardo38 — Sun, 10 Nov 2024 20:30:40 GMT

I'm having the same issues on auto forwarding from Gmail address to my tiscali address. In the past 'gondola' was able to sort a similar issue which was down to spam filters. Might be worth giving him nudge.

Re: Email not arriving to Tiscali addresses

jbuchanangb — Sun, 10 Nov 2024 20:30:57 GMT

Hello @Tisccom and @Simon-on-Tiscali - in accordance with Community policy, please start your own thread to report your problem. This identifies you as additional users with same/similar problem.

Re: Email not arriving to Tiscali addresses

jbuchanangb — Sun, 10 Nov 2024 21:22:13 GMT

Gmail is helpfully retrying to send the test message which I originated at 16.48 on 8 November, and has now sent me no less than four reports that the message is delayed, but it is still trying. It will retry for 20 more hours. As before the problem is:

The MX host does not match any MX allowed by the STS policy. For more information, go to https://support.google.com/a/answer/9261504

Re: Email not arriving to Tiscali addresses

jbuchanangb — Sun, 10 Nov 2024 22:13:21 GMT

For all your added entertainment I thought I would post you the edited highlights of my chat with TalkTalk yesterday between about 9.45am and 10.45am.

Me: Please focus your attention on why Tiscali.co.uk is failing MTA-STS validation
Agent: To begin Could you please let me know which internet connection you are using to contact with us?
Me: TalkTalk Home Internet connection.
Me: Please focus your attention on why Tiscali.co.uk is failing MTA-STS validation
Agent: I need to know what device are you using when accessing your email?
Me: Personal Computer
Me: Please focus your attention on why Tiscali.co.uk is failing MTA-STS validation
Agent: I need to know the operating system on your PC while accessing your email?
Me: I am using a Dell Inspiron 3881 running Windows 11 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
Me: None of these questions are relevant to why Tiscali.co.uk is failing MTA-STS validation. Have you contacted your network team to ask them that question?
Agent: Now can you please provide the part of your email address that is before the '@' symbol?
Me: The part of my email address before the '@' symbol is <redacted>
Agent: Apart from the issue failed MTA-STS validation, you or your wife are only not able to receive the mail on your tiscali account, right?
Me: We can still receive email on our tiscali accounts, but have identified, using test messages as I explained earlier, that when the originator is using a domain owned by Microsoft (Hotmail.com, outlook.com etc.) or Google (e.g. Gmail) the mail is blocked in the network with the reason apparently related to Tiscali.co.uk failing MTA-STS validation
Agent: are you able to access their TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?
Me: I can access both tiscali email accounts and my talktalk email account using the webmail interface.
Agent: Can you provide the date and time when this issue first occurred?
Me: I became aware of the issue about 12.30 yesterday 8 November when someone who had sent me email phoned to discuss the content of their email. They had sent the message to both my and my wife's addresses. It had not been received in either mailbox. The caller then sent a test message to my Hotmail account, which arrived. So later on about 2pm I sent test messages as previously described.
Agent: Also now can you please tell me which browser or web browser that you're using?
Me: I am using Google Chrome Version 130.0.6723.117 (Official Build) (64-bit)
Me: None of these questions seem relevant to why Tiscali.co.uk is failing MTA-STS validation. Have you contacted your network team to ask them that question?
Agent: Yes and for that our team will be investigating further as to why is this issue going so that we can get this resolved with the best outcome. So what best I have done is for you, I have specially gone ahead and escalated this for you to my case manager and they will be working on your concern and will contact you within 24-48hours with the solution, so you can be assured as I have done everything from my end for you and have taken care off everything.

I rest my case.

Re: Email not arriving to Tiscali addresses

Bruce-WH — Mon, 11 Nov 2024 07:54:09 GMT

I went through the same nonsense on Friday afternoon on webchat, with 5 different agents, for 2.5 hours, finally persuading an agent to raise a complaint!
I think I can be fairly accurate about the time this started. The last gmail/hotmail email I received ok was 10.35 am on Thursday 7 Nov. I am sure I would have received others later that morning.
Hopefully Tiscali engineers can resolve this quickly today, before the gmail re-send time runs out.

Re: Email not arriving to Tiscali addresses

Satty1 — Mon, 11 Nov 2024 08:32:24 GMT

so is something being done this is a real pain,very quiet at talk talk end

Re: Email not arriving to Tiscali addresses

TonyO2 — Mon, 11 Nov 2024 08:46:21 GMT

Hi,

I have exactly the same problem. All messages that I send from various hotmail accounts are not reaching the tiscali inbox. After 24 hours I get a notification from hotmail to that affect. Says I should contact my server and gives a lot of data for information. I can send from Tiscali to hotmail, but not reply. What is my next step please? I'm worried that I might be missing other important mails

Re: Email not arriving to Tiscali addresses

jbuchanangb — Mon, 11 Nov 2024 09:01:26 GMT

No-one at TalkTalk has yet admitted they have a problem. Several users have trudged through the treacle which is TalkTalk's online support chatline to report the problem. According to Community policy, each user should "Start a Topic" to raise this issue for themself. So, if you haven't done so already @TonyO2 and @Satty1 please do that to add to the long list of disgruntled users.
The chatline agents are so focussed on solving rudimentary end user problems, that they have no ability at all within their narrow parameters, to conceive that TalkTalk's entire network might be broken.

Re: Email not arriving to Tiscali addresses

Anonymous — Mon, 11 Nov 2024 09:34:34 GMT

Morning all,

I'm sorry for the delay. This has been investigated and a fix was applied this morning. Would you all mind retesting and confirming if everything is now ok please?

Many thanks

Michelle

Re: Email not arriving to Tiscali addresses

jbuchanangb — Mon, 11 Nov 2024 09:56:07 GMT

I have just sent two test messages, one from Hotmail to Tiscali, and one from Gmail to Tiscali. The one from Hotmail has arrived promptly. Still waiting for the one from Gmail. Will update in due course.