topic Re: Emails not coming through from certain contacts in Email

Emails not coming through from certain contacts

washy1968 — Sat, 09 Nov 2024 19:20:20 GMT

Certain people are trying to send me emails but their provider is saying the messages are repeatedly undeliverable. Would be grateful on how to resolve this please. Has happened from a live.co.uk email address and a gmail one.

Re: Emails not coming through from certain contacts

jbuchanangb — Sun, 10 Nov 2024 21:17:27 GMT

There is a very specific fault in the interface between tiscali.co.uk and the rest of the email world, which means emails originating from Microsoft or Google based email services is not getting through to addresses on tiscali.co.uk. There are now upwards of two dozen individual user reports here in the community, and I spent an hour using online chat on Saturday morning to report the fault to Talktalk. We can only hope that when one of the Talktalk staff arrives on the Community on Monday morning, someone will start getting it fixed.

Re: Emails not coming through from certain contacts

Anonymous — Mon, 11 Nov 2024 09:29:47 GMT

Morning,

Apologies for the delay. The issue has been identified and resolved this morning. Is this now woking ok for you?

Thanks

Michelle

Re: Emails not coming through from certain contacts

washy1968 — Mon, 11 Nov 2024 09:56:36 GMT

Hi Michelle . None of the emails sent that I know about have come through yet unfortunately. Have asked contacts to try sending messages through again.

Re: Emails not coming through from certain contacts

Anonymous — Mon, 11 Nov 2024 10:03:41 GMT

Hello again,

Ok thank you. I've also asked the team to confirm if there may be a delay in the emails coming through after the fix which may be the case here. I'll keep you updated.

Thanks

Michelle

Re: Emails not coming through from certain contacts

Anonymous — Mon, 11 Nov 2024 11:02:09 GMT

Hi,

Update from the team -

Latest update: 10:53am 11th November 2024

Our engineers have fixed this issue and all impacted customers will start to see their email service working as it should. There may still be a delay in this as the email service fully resolves and we will continue to monitor this. We'd like to apologise for any inconvenience caused during this time.

Thanks

Michelle

Re: Emails not coming through from certain contacts

Anonymous — Mon, 11 Nov 2024 12:26:31 GMT

Good afternoon,

Has there been any change since your last post?

Thanks

Michelle

Re: Emails not coming through from certain contacts

washy1968 — Wed, 13 Nov 2024 10:38:14 GMT

Hi Michelle. Emails from google mail have now come through thanks which is great. However, I’m still not getting anything from the live.co.uk email address which I think is linked to Microsoft email. (As mentioned by jbuchanangb in his reply below). Could that be looked into too please?

Re: Emails not coming through from certain contacts

Ady-TalkTalk — Wed, 13 Nov 2024 12:26:21 GMT

Hi washy1968, you should be getting mail from all domains now. Do you have any specific senders that have been unable to get through and I'll ask my colleagues to check for rejections against those email addresses.

Ady

Re: Emails not coming through from certain contacts

washy1968 — Wed, 13 Nov 2024 13:34:45 GMT

Hi Ady. There is one particular one I am aware of. It’s XXXXXh@live.co.uk Thanks

Re: Emails not coming through from certain contacts

Gliwmaeden2 — Wed, 13 Nov 2024 13:36:46 GMT

@washy1968.please never post personal information details in the public thread, whether yours or the sender's.

Add them to Private Notes, at the end of Personal Information in your profile area and SAVE CHANGES.