topic Re: Not receiving emails at tiscali address in Email

Not receiving emails at tiscali address

PMAPonline — Sun, 10 Nov 2024 12:42:33 GMT

I have a tiscali email address. I am not receiving emails that originate from gmail. Such senders receive an error "Delivery incomplete. The MX host does not match any MX allowed by the STS policy. For more information, go to https://support.google.com/a/answer/9261504"

Since others on the board experience the same error, I suspect a configuration error in the tiscali email service.

Re: Not receiving emails at tiscali address

jbuchanangb — Sun, 10 Nov 2024 20:48:21 GMT

There is a very specific fault in the interface between tiscali.co.uk and the rest of the email world, which means emails originating from Microsoft or Google based email services is not getting through to addresses on tiscali.co.uk. There are now upwards of two dozen individual user reports here in the community, and I spent an hour using online chat on Saturday morning to report the fault to Talktalk. We can only hope that when one of the Talktalk staff arrives on the Community on Monday morning, someone will start getting it fixed.

Re: Not receiving emails at tiscali address

DaveH9 — Sun, 10 Nov 2024 20:53:28 GMT

I have had the same problem since Saturday afternoon…..I hope they fix this ASAP.

Re: Not receiving emails at tiscali address

Anonymous — Mon, 11 Nov 2024 09:32:35 GMT

Morning everyone,

Our team have advised that this should now be resolved as of around 09:15 this morning. Would you mind retesting and letting us know if emails are now coming in ok for you please?

Thanks

Michelle

Re: Not receiving emails at tiscali address

Robbie141 — Mon, 11 Nov 2024 16:18:36 GMT

Like other users I have the same problem and it was not resolved at 09.15 as stated.

Re: Not receiving emails at tiscali address

ggggg1 — Mon, 11 Nov 2024 16:48:15 GMT

I also have the same problem

Re: Not receiving emails at tiscali address

JeremyE1 — Mon, 11 Nov 2024 20:25:54 GMT

I am still having the same problem, so they haven't fixed it

Re: Not receiving emails at tiscali address

JeremyE1 — Mon, 11 Nov 2024 20:26:47 GMT

I am still having the same issue, so it does not look like the problem has been fixed

Re: Not receiving emails at tiscali address

AnonAmouse — Mon, 11 Nov 2024 20:42:30 GMT

Monday 20.30 pm I still have this problem

Re: Not receiving emails at tiscali address

Ady-TalkTalk — Tue, 12 Nov 2024 09:22:15 GMT

Hi all, are you now receiving mail normally?

Ady

Re: Not receiving emails at tiscali address

DaveH9 — Tue, 12 Nov 2024 09:37:51 GMT

Yes I have been receiving all of my emails again since yesterday morning. Many thanks for your help Ady.

Re: Not receiving emails at tiscali address

Anonymous — Wed, 13 Nov 2024 06:58:31 GMT

Morning Dave,

I'm glad to hear this 🙂

Thanks

Michelle

Re: Not receiving emails at tiscali address

AnonAmouse — Wed, 13 Nov 2024 15:00:24 GMT

My email addresses seem to be receiving but I can't send through any of them.

It was better yesterday Tuesday afternoon now it seems all bad again Wednesday afternoon

Re: Not receiving emails at tiscali address

Ady-TalkTalk — Thu, 14 Nov 2024 08:08:18 GMT

Hi AnonAmouse, please start a new topic for the new issue.

Ady

Re: Not receiving emails at tiscali address

Gliwmaeden2 — Thu, 14 Nov 2024 08:13:56 GMT

@Ady-TalkTalk, @AnonAmouse does have their own thread already.

Following up here:

https://community.talktalk.co.uk/t5/Email/Emails-not-sending/td-p/3075884#M182736