topic Re: Now receiving emails again but still can't send in Email

Now receiving emails again but still can't send

nickwotton1 — Tue, 12 Nov 2024 10:37:54 GMT

Now receiving emails again OK but still can't send. Using email client OE Classic Pro and have a Tiscali email address.

Re: Now receiving emails again but still can't send

Ady-TalkTalk — Tue, 12 Nov 2024 11:01:18 GMT

Hi nickwotton1, you won't be able to use outlook express with our security settings. Your client needs to support tls1.2. You will be able to send using TalkTalk webmail.

Ady

Re: Now receiving emails again but still can't send

nickwotton1 — Tue, 12 Nov 2024 12:04:59 GMT

Thanks. But I'm using OE Classic https://www.oeclassic.com/news_p2 not Outlook Express. I've had TLS1.2 set for ages and sending no problem - until today. I still think the problem is your end.

Here's the error message I get

[ERROR] - An error occurred. Account: "mail.talktalk.net", Protocol: "SMTP", Task: SMTP send all messages, Server: "smtp.talktalk.net", Port: 465, TLS: Yes (1.2), Error message: "Error in response to the DATA command. SendMail (failed). C: .; R: 550 5.7.1 Reject for policy reason" For more details look in "Log" tab - error messages are marked in red color.

Re: Now receiving emails again but still can't send

Ady-TalkTalk — Tue, 12 Nov 2024 12:21:07 GMT

Hi nickwotton1, apologies for missing that. I've provided the link to email settings to check you've got the correct sending settings. The smtp port should be 587.

Ady

Re: Now receiving emails again but still can't send

nickwotton1 — Tue, 12 Nov 2024 13:43:34 GMT

Thanks. But the smtp port was already set to 587 (had been for ages) and all the other settings look right (and have previously worked). See attached.

Re: Now receiving emails again but still can't send

nickwotton1 — Tue, 12 Nov 2024 16:36:38 GMT

I'm sure I've already replied to this about 3hrs ago but it's not showing.

Anyway, I've checked my email settings and they are fine. See attached. I think the problem is your end

Re: Now receiving emails again but still can't send

nickwotton1 — Thu, 14 Nov 2024 09:20:28 GMT

Please can I have a response. My email settings appear correct but I am STILL not able to send emails.

Re: Now receiving emails again but still can't send

Ady-TalkTalk — Thu, 14 Nov 2024 12:46:03 GMT

The settings you posted show port 465 being used. I've checked your mailbox and it's in working order. You're not forwarding mail are you?

Ady

Re: Now receiving emails again but still can't send

nickwotton1 — Thu, 14 Nov 2024 13:50:37 GMT

Thanks. I can't see any reference to port 465 in what I sent you, just 587. Anyway, in the absence of any reply from you I had already tried deleting the old account profile in my email client (OE Classic) and creating a new one using auto settings. All the settings were exactly as before but, hey presto, it starting sending again. Thanks anyway.