topic Re: Webmail and email clients in Email

Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 12:46:54 GMT

Has anything changed regarding email usage on Outlook in the last few days?

Up to last week I had Outlook up and running with both my talktalk and gmail accounts, but since re-installing Windows and Office, no matter what settings I try in Outlook (and Thunderbird, so it's not just Outlook), I cannot get Outlook to add my talktalk account.

I've been on Live Chat with TalkTalk twice who say it's a software problem

I've been on Live chat with Microsoft who say it's a talk talk problem

I can happily add my gmail account so it's not Outlook

I'm setting up a new IMAP account with the settings as per the guidance but all I get is login failed when testing the email.

On new Outlook which I also tried, I got an error message saying something about "CredentialsRequired". I don't know if that's a clue for anyone.

I can login to webmail quite happily but it's unfamiliar and I would prefer to use Outlook if it can be done

As an aside, I can't get it on my mobile phone either anymore...

Thanks for reading

Re: Webmail and email clients

Ady-TalkTalk — Tue, 19 Nov 2024 13:01:21 GMT

Hi Langsdorf, that sounds very much like your account has been limited. Please reset your current password and I'll then be able to get your account unlimited if it has been.

Ady

Re: Webmail and email clients

Ady-TalkTalk — Tue, 19 Nov 2024 13:07:21 GMT

Are you currently signed up for a TalkTalk package either MailPlus or a Broadband Package? If not your account will get limited again. If you are I've had it unlimited and you'll find its working now.

Ady

Re: Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 14:01:11 GMT

Hi Ady

Thanks for that but that was something we tried several times yesterday, both with the Talk Talk and Microsoft Live Chat agents.

I can do it again but will that work if we already tried?

Mark

Re: Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 14:03:57 GMT

My account is one where I pay £50 a year to keep my email address, if you know that one

Re: Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 14:54:24 GMT

This

Re: Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 14:55:38 GMT

Ady

I wasn't sure what package I have but according to the screenshot, I don't have either of the ones you mentioned

Re: Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 16:10:47 GMT

But the £50 pa account is the Mail Plus account so could that be where the problem is?

I do have that account but you think I don't as per the screenshot

Re: Webmail and email clients

Gliwmaeden2 — Tue, 19 Nov 2024 16:55:09 GMT

When did you last pay the £50, @Langsdorf?

It could be a billing / account error rather than an email fault.

Re: Webmail and email clients

Langsdorf — Tue, 19 Nov 2024 17:12:50 GMT

It was January but Ady seems to have pressed the magic button somewhere as all my emails are now safely back in Outlook, so a big thank you for that

Re: Webmail and email clients

Ady-TalkTalk — Wed, 20 Nov 2024 10:06:00 GMT

I had the account derestricted yesterday. Your mail should be working normally.

Ady

Re: Webmail and email clients

Langsdorf — Wed, 20 Nov 2024 10:24:22 GMT

Thaks Ady, although I'm not sure why it would have been restricted in the first place, so that's something to be aware of going forwards

Re: Webmail and email clients

Ady-TalkTalk — Wed, 20 Nov 2024 10:51:39 GMT

If I can find out why I'll let you know and get it corrected.

Ady