topic Re: Emails to iCloud accounts not being Received in Email

Emails to iCloud accounts not being Received

teller — Mon, 18 Nov 2024 14:00:38 GMT

Ady has requested that I start a new topic on this issue (with more detail) and in a separate message Ady has also confirmed that they are looking into the issue. I also note others are having same problem.

When I send emails to anybody using @icloud.com domain the messages are not received.

I have tried using 2 different talktalk.net emails. addresses

I have used 2 different devices (and using different wi-fi)

I have used 2 different browsers

I have sent the emails using the mail Icon and webmail

I do not get any error messages

I have sent emails to a number of iCloud email addresses and all report non receipt

I have spoken to Apple and they cannot reckon that the problem is not with them

Re: Emails to iCloud accounts not being Received

clive110 — Mon, 18 Nov 2024 22:05:14 GMT

I have exactly the same problem and which started 2/3 days ago. I am not technically minded and cannot navigate the bot! Totally lost.

Re: Emails to iCloud accounts not being Received

Gliwmaeden2 — Mon, 18 Nov 2024 22:09:19 GMT

@clive110, if you return to the message board and click on start a topic it will help Talktalk appreciate the number of people affected, whereas just replying on another customer's thread just looks to their software like simply another response.

Also complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Emails to iCloud accounts not being Received

clive110 — Mon, 18 Nov 2024 22:13:59 GMT

Thanks. Will try.

Re: Emails to iCloud accounts not being Received

Ady-TalkTalk — Tue, 19 Nov 2024 13:39:30 GMT

Please send me a personal message with the affected sending and receiving addresses so that I can raise the incident.

Ady

Re: Emails to iCloud accounts not being Received

teller — Tue, 19 Nov 2024 13:53:49 GMT

Ady.

You ask for emails details. If I use this link is it secure?

Re: Emails to iCloud accounts not being Received

teller — Tue, 19 Nov 2024 13:54:28 GMT

If not how do I send you personal message?

Re: Emails to iCloud accounts not being Received

Ady-TalkTalk — Tue, 19 Nov 2024 14:27:34 GMT

The personal messages are secure.

Ady

Re: Emails to iCloud accounts not being Received

Ady-TalkTalk — Tue, 19 Nov 2024 14:27:56 GMT

Don't post them on the community.

Ady

Re: Emails to iCloud accounts not being Received

teller — Tue, 19 Nov 2024 14:45:27 GMT

Ady

You may wish to know that I received a call from Tech Support this afternoon as I had raised this direct with them (Report No 14981176 which is being kept open for 5 days).

It was a bad line but the sum of it was that there is nothing wrong with the talktalk email service or my account (and not filters on my account) and the fault rests with Apple/Icloud. I explained that I had already approached Apple and they say it is down to talktalk to resolve.

The talktalk agent said it was up to individual iCloud account holders to speak to iCloud on the issue and that talktalk had no cooperate responsibility to do so. I explained that I considered that this was talktalk abdicating its responsibility where more than one talk talk customer is impacted by this issue. Surely there has a line of communication between the 2 providers when an issue is affecting a number of customers? It appears to me that there is a server to server issue going on here

Re: Emails to iCloud accounts not being Received

Ady-TalkTalk — Tue, 19 Nov 2024 14:58:08 GMT

It doesn't matter what frontline agents have told you. I've raised an incident for the issue and hopefully one of my colleagues will be coming back to me shortly with an update

Ady