topic Re: unable to receive OTP email form my pension provider in Email

unable to receive OTP email form my pension provider

ARM10 — Mon, 18 Nov 2024 12:07:15 GMT

Pension provider has sent numerous OTP to allow access to my account these are not being received

Re: unable to receive OTP email form my pension provider

Ady-TalkTalk — Tue, 19 Nov 2024 11:59:56 GMT

Hi Arm10, here's the response I gave in your other thread

"I'm not seeing any rejections for that email address on our system. Have you checked in webmail filters to ensure its not in there?

Ady"

Ady

Re: unable to receive OTP email form my pension provider

ARM10 — Tue, 19 Nov 2024 13:58:50 GMT

Hi Ady, yes I have checked all the filters.

My pension provider say its being blocked at your end

noreply@mypensiondetails.co.uk

this is what they said "I have had a look at this and can see the failed email for that member. The issue is with TalkTalk, their server is now rejecting the email from Engage. Nothing has changed on our end, the member was previously able to receive emails from the outgoing Engage address without issue, but the security provider used by TalkTalk is bouncing the emails. It is unclear whether this is a temporary issue on TalkTalk's end or whether they have implemented a new security feature that is preventing the emails from being delivered"

Re: unable to receive OTP email form my pension provider

Ady-TalkTalk — Tue, 19 Nov 2024 14:32:38 GMT

And you were sending from the talktalk email you registered on the community with?

Ady

Re: unable to receive OTP email form my pension provider

ARM10 — Tue, 19 Nov 2024 14:38:02 GMT

Hi Ady, yes

Re: unable to receive OTP email form my pension provider

Ady-TalkTalk — Tue, 19 Nov 2024 14:39:54 GMT

ok I'll raise a fault ticket for you with the 2 addresses you provided.

Ady