topic Re: Email not sending in Email

Email not sending

Hillview — Wed, 20 Nov 2024 13:39:52 GMT

Every email i'm trying to send results in this undeliverable message.....

Your message did not reach some or all of the intended recipients.

Subject: RE: December parish magazine

Sent: 20/11/2024 11:12

The following recipient(s) cannot be reached:

'************(recipient name)*******' on 20/11/2024 11:13

550 5.7.1 Reject for policy reason

Trying from webmail gets this...

An error occurred inside the server which prevented it from fulfilling the request.

Any ideas?

Re: Email not sending

Hantslad — Wed, 20 Nov 2024 14:41:45 GMT

I've got the same problem with a secondary Email account with TalkTalk. I know what the problem is from previous years but it took me over 2 hours today on the telephone with them before they passed me on to 1st level technical support.

Background: If you have an Email account with them but no longer pay for any TalkTalk service, then they block sending Emails, but you still can receive them.

My problem: I pay an annual subscription charge for the Mail plus product. I use a different provider for broadband. The subscription ran out the other day so there was a block put in preventing us sending emails from 2 email accounts we have with them.

The subscription charge was renewed and the primary Email account used for my TalkTalk account was automatically unblocked to allow me to send emails again (it took a number of hours) but the system failed to re-enable the other TalkTalk Email account to allow the sending of Emails again that is used by my wife (you can have up to 5 email accounts registered). After 2 hours 43 minutes on the phone with them, they finally raised a case for the problem. They said I should hear from them by Friday.

Re: Email not sending

Ady-TalkTalk — Wed, 20 Nov 2024 14:47:19 GMT

Hi Hantslad, please send me a personal message including your affected email address I'll endeavour to get that resolved today. It would help if you could start a new topic too to allow us to better track this.

Ady

Re: Email not sending

Sarah4uk — Thu, 21 Nov 2024 16:14:46 GMT

Hillview here (now account linking is going round in circles...)

Tried signing up to mail plus; still can't send emails wither thorugh outlook or webmail!!!

Re: Email not sending

Gliwmaeden2 — Thu, 21 Nov 2024 17:52:43 GMT

@Sarah4uk are you one and the same person as @Hillview?

Re: Email not sending

Sarah4uk — Thu, 21 Nov 2024 18:49:10 GMT

I am - i tried logging in with the hillview username, and it asked me to link it. then said my account was already linked... tried all day and just started a new user name

Re: Email not sending

Sarah4uk — Thu, 21 Nov 2024 18:53:12 GMT

@Gliwmaeden2 i commented on other threads; because i've had this issue since Friday; and am no further forward!!!
I have signed up to mailplus in case that was the issue; but when i tried to call them yesterday, they couldn't help as i'm no longer a customer - just use the email!!

As so many other people are having issues on both web and non-web mail, surely by now talktalk would realise its fault at their end...

Re: Email not sending

Sarah4uk — Thu, 21 Nov 2024 18:54:15 GMT

Managed to get back on as Hillview

Re: Email not sending

Billx — Thu, 21 Nov 2024 22:19:13 GMT

If you're not otherwise a TalkTalk customer, you must be a Mailplus customer to use TalkTalk email. So it would have been an issue.

Are you using Webmail on the browser, or are you using an email app on your PC?

Bill

Re: Email not sending

Gliwmaeden2 — Thu, 21 Nov 2024 22:41:38 GMT

@Sarah4uk / @Hillview, I'll escalate this thread for staff attention, pointing out that you are the same person!

The thread has already been muddled enough by Hantslad jumping on. This is precisely why it is better that each customer starts their own thread.

I'll lock this for now, to stop further comments until staff have a chance to reply. If they don't catch this tomorrow, it will be after the weekend, I'm sorry to say.

Each further post delays the progress of the thread in the queue for attention. I'll highlight to staff the fact that you are the original poster.

Re: Email not sending

Ady-TalkTalk — Fri, 22 Nov 2024 08:33:33 GMT

Hi Hillview, my apologies for not posting to say that I've passed your mailbox address to the team to investigate the problems.

Ady