topic Re: emails going to wrong folder in Email

emails going to wrong folder

Caro89 — Fri, 20 Sep 2024 16:14:23 GMT

All my emails are going to my archive folder instead of the main folder. It was working before but had to many emails in the main folder. How do I get it back to how it was before?

Re: emails going to wrong folder

Ady-TalkTalk — Wed, 25 Sep 2024 10:00:13 GMT

Hi Carol89, have you logged into webmail and checked for mail filters?

Ady

Re: emails going to wrong folder

SusanLundie — Thu, 17 Oct 2024 20:48:12 GMT

I have this problem too, which started a week ago, when I finally realised all my incoming webmail was going into the Archive folder, which meant it won't download into Thunderbird on my PC until I move it into my Webmail Inbox . I have cleared out all my old emails from the Inbox in webmail, but it still goes straight to Archive, which means I still cannot get my emails downloaded into Thunderbird on my PC.

Ady below from the support team says "have you logged into webmail and checked for mail filters". Yes I have, but I cannot find any filters to instruct the app to download email to the Inbox by default. Can anyone help please?

Re: emails going to wrong folder

Ady-TalkTalk — Fri, 18 Oct 2024 11:14:06 GMT

Hi SusanLundie, I've disabled both of the filters in webmail for you. Your mail will no longer go straight to the archive

Ady

Re: emails going to wrong folder

SusanLundie — Fri, 18 Oct 2024 15:23:56 GMT

Hi Ady You're a star! Working just fine now. Thank you so much. Regards Sue.

Re: emails going to wrong folder

Ady-TalkTalk — Mon, 21 Oct 2024 07:26:51 GMT

You're welcome.

Ady

Re: emails going to wrong folder

fredo2 — Fri, 22 Nov 2024 17:08:52 GMT

I have same issue on my android phone. Had to get code from archive folder

Re: emails going to wrong folder

fredo2 — Fri, 22 Nov 2024 17:21:48 GMT

Also same issue on my main account on my pc.

Re: emails going to wrong folder

Ady-TalkTalk — Mon, 25 Nov 2024 07:44:41 GMT

Hi fredo2, please start a new topic with as much information as possible. Be sure to check webmail to see if you have any filters running that may be causing the problem.

Ady