topic Re: Can't access email account. in Email

Can't access email account.

DaveT6 — Wed, 27 Nov 2024 11:50:27 GMT

Further to Bumbly1 query, I am still unable to access my wife's talktalk email address. This has been working for many years, but since 21/22nd Nov has been inaccessible. Password not recognised. And not changeable as this requires using the very same address. Please help.

Re: Can't access email account.

Gliwmaeden2 — Wed, 27 Nov 2024 11:54:27 GMT

I'm moving this to the email section for you, @DaveT6.

Please ensure that your profile information is complete.

Go via your avatar; settings; add your own details in Personal Information. Must include the Talktalk phone number or account number. Scroll down a bit to Private Notes. Add your wife's details and the email address in question.

Scroll down further to find the button to SAVE CHANGES.

Re: Can't access email account.

DaveT6 — Wed, 27 Nov 2024 16:25:11 GMT

Many thanks for your help G. I tried clicking avatar but no 'settings' or 'personal info' facility. Unfortunately we are desperately trying to arrange hospice care for my wife's mother at present. All agencies have my wife's email!!. We'll try and use my address pro temp but this couldn't have come at a worse time.

Re: Can't access email account.

DaveT6 — Wed, 27 Nov 2024 16:29:28 GMT

Apologies. I've found it.

Re: Can't access email account.

DaveT6 — Wed, 27 Nov 2024 16:31:09 GMT

Details of wife's address added. As I say this has been working well for many years. Do they need the password (which hasn't changed in all these years)

Re: Can't access email account.

Gliwmaeden2 — Wed, 27 Nov 2024 23:25:16 GMT

Best to wait for staff to advise, @DaveT6.

Glad you managed to find your way to completing the profile information, so at least that's going to mean that staff can make a start.

They are on here during the day (Monday to Friday).

Re: Can't access email account.

Ady-TalkTalk — Thu, 28 Nov 2024 13:43:18 GMT

Thanks for the extra information. I've raised the request for your wifes password reset details to be updated. You can check when its completed by intermittently going to the Password Reset Tool.

Ady

Re: Can't access email account.

DaveT6 — Thu, 28 Nov 2024 15:49:06 GMT

Thanks Ady. All sorted and a 'happy life' resumed.

Re: Can't access email account.

Ady-TalkTalk — Fri, 29 Nov 2024 07:46:11 GMT

That's great, thanks for posting back to let us know its sorted.

Ady