Email going to junk on Apple devices

davep — Mon, 02 Dec 2024 09:08:53 GMT

In last few days, emails from a certain sender are going into junk folder on ipad and iphone client emails, and not getting through to my Thunderbird client. They are coming in to my webmail. Search shows this is not uncommon when receiving several emails from same sender being sent to junk by Apple. I think one said it was since an update, which may well fit with my wife's ipad recently updating. My phone is out of updates.

I can't work out how to stop this, so wondered if anyone has experienced the same and found a way round it?

I have added the company email to my contacts, even made it VIP on my phone but still going to junk. I can transfer the junk to inbox, but that doesn't stop it. Not sure how to label it not junk.

It is an inconvenience and hopefully won't go on much longer once my problems with the company are solved, but any help welcome.

Thanks

Re: Email going to junk on Apple devices

davep — Thu, 09 Jan 2025 10:32:06 GMT

Just trying again to see if anyone has any ideas on this...

Re: Email going to junk on Apple devices

Didleydumbodonkeydan — Thu, 09 Jan 2025 17:44:16 GMT

It’s going to the right folder unfortunately

Re: Email going to junk on Apple devices

davep — Thu, 09 Jan 2025 17:58:48 GMT

don't understand how you come to that conclusion.

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Email going to junk on Apple devices

Re: Email going to junk on Apple devices

Re: Email going to junk on Apple devices

Re: Email going to junk on Apple devices