Messing my account up AGAIN

Martinavn — Wed, 04 Dec 2024 08:31:05 GMT

Hi I am emailing you because I am totally disgusted in the service you are giving me.

I have been migrated over from Shell … I have been trying to set up a direct debit and get online since April 2024.

once again you have sent me a bill for not paying when I have NOT AGAIN received my direct debit !!!!!

plesse go back and listen to the hundreds of conversations I have had with you and how I have tried in many occasions to get this sorted.

please action this request ASAP

My account number

** removed **

martina woods

Re: Messing my account up AGAIN

fr8ys — Wed, 04 Dec 2024 09:25:27 GMT

You you be best to speak to the Shell Migration team on 03451 720088 (open 9am - 7pm) as staff here do not have access to the shell system.

This is a team dedicated to Shell issues so please be specific in asking for this team when the phone is answered.

Hope you get this sorted.