topic Re: Folders in Email

Folders

Colin*P — Wed, 04 Dec 2024 09:22:46 GMT

I am unable to see my folders. They are there in Mail/Folders but I am unable to see them. Why is this?

Re: Folders

Ady-TalkTalk — Wed, 04 Dec 2024 10:22:32 GMT

Hi Colin*P. at the side of MyFolders does the arrow point down or sideways?

Ady

Re: Folders

Colin*P — Thu, 05 Dec 2024 08:45:24 GMT

I see nothing called "MyFolders" or an arrow

Re: Folders

Ady-TalkTalk — Thu, 05 Dec 2024 11:16:34 GMT

You should see MyFolders in the left hand side of the webmail menu under INBOX.

Ady

Re: Folders

Colin*P — Thu, 05 Dec 2024 19:59:20 GMT

I see Drafts/Sent/Spam/Trash/Archive - No folders

If I select the three bars then settings/mail/folders with an option "Subscribe to IMAP folders" but checking this has no effect

Re: Folders

diane36 — Fri, 06 Dec 2024 10:50:12 GMT

i can't find mine either,

Re: Folders

Ady-TalkTalk — Fri, 06 Dec 2024 11:35:52 GMT

What happens if you select add new folder?

Ady

Re: Folders

Colin*P — Fri, 06 Dec 2024 20:05:40 GMT

How do I add a new folder?

Re: Folders

Ady-TalkTalk — Mon, 09 Dec 2024 07:37:18 GMT

You click on the + at the side of MyFolders and choose add new folder from the drop down.

Ady

Re: Folders

Colin*P — Mon, 09 Dec 2024 09:15:23 GMT

As I said "I see nothing called "MyFolders" or an arrow" Am I able to send you a screenshot?

Re: Folders

Ady-TalkTalk — Mon, 09 Dec 2024 09:47:45 GMT

Please provide a screenshot of what you're seeing but without any personal information.

Ady

Re: Folders

Colin*P — Mon, 09 Dec 2024 11:44:54 GMT

Mail

Re: Folders

Ady-TalkTalk — Tue, 10 Dec 2024 10:24:01 GMT

You're view is significantly different to mine. Have you tried a different browser?

Ady

Re: Folders

Colin*P — Tue, 10 Dec 2024 12:50:52 GMT

I usually use Firefox but tried Edge and it's identical. Why would it look different and how do I get it to look a different way?

Re: Folders

Colin*P — Mon, 16 Dec 2024 21:04:57 GMT

Hoping for a reply to mine of the 10th

Re: Folders

Gliwmaeden2 — Tue, 17 Dec 2024 00:17:17 GMT

I'll re-escalate this thread for you, @Colin*P.

Re: Folders

Colin*P — Tue, 17 Dec 2024 08:35:00 GMT

Thanks, since the 10th I've tried Chrome and still the same, though I can see the folders on my Android phone but not on my PC

Re: Folders

Colin*P — Mon, 23 Dec 2024 07:26:31 GMT

If this is help I am unimpressed -Surely someone can answer me. I have been with Tiscali/Talk Talk for over 20 years

Re: Folders

Colin*P — Wed, 08 Jan 2025 07:34:49 GMT

OK. If I can't get help with my problem on Folders, can anyone help me on how to complain about the lack of Help?

Re: Folders

Ady-TalkTalk — Mon, 13 Jan 2025 07:16:52 GMT

Hi Colin*P, my apologies it seems the workflow tool wasn't pulling this topic into my queue. To make a complaint click on the complaint link at the bottom of every TalkTalk webpage.

I wasn't able to replicate your issue using 2 test accounts and have just received details of a 3rd account in and effort to attempt to replicate it there in case its a random issue. I'll let you know how I get on.

Ady