topic Re: Please help - email account hacked 3 times in Email

Please help - email account hacked 3 times

clare451 — Sat, 07 Dec 2024 15:31:28 GMT

Hi, someone is changing my talktalk mail password and has set auto-forwarding to an unknown email address. How can I stop this from happening please? Many Thanks!!

Re: Please help - email account hacked 3 times

Billx — Sat, 07 Dec 2024 18:16:01 GMT

Go to WebMail at https://apps.talktalk.co.uk/appsuite/

TalkTalk will prompt you to sign in.

Don't sign in. But click 'Forgot your password?'

TalkTalk will take you to the page 'Reset your password'

Read the page, Enter your full email address, and TalkTalk should guide to reset password to something new.

Bill

Re: Please help - email account hacked 3 times

Ady-TalkTalk — Mon, 09 Dec 2024 08:24:07 GMT

Hi clare451, it sounds like you've been hacked. Its vital that you run a good quality AntiVirus and Malware scanner on all your internet connected devices. Only when you've done that should you reset your mailbox password. If you have any problems please let us know.

Ady

Re: Please help - email account hacked 3 times

clare451 — Mon, 09 Dec 2024 08:30:26 GMT

Thank you. I seem to have it sorted now.