topic Re: Hacked e-mail account with inputs automatically diverted in Email

Hacked e-mail account with inputs automatically diverted

Chas47 — Thu, 12 Dec 2024 20:26:29 GMT

Have recently had my TalkTalk e-mail hacked and incoming messages diverted to a g-mail of address with a misspelling of my surname. Is there any way of turning off the availability of redirecting e-mails or is a facility that TalkTalk needs to withdraw?

Re: Hacked e-mail account with inputs automatically diverted

Eddie4419 — Fri, 13 Dec 2024 06:59:49 GMT

Same thing happened to me after my TalkTalk email account was hacked by a virus. In my case all incoming emails were being redirected to a non-existent Outlook address. Open the TalkTalk Webmail window and look above the Inbox for a line which reads Autoforwarding is active. Open that and you should see where your emails are being redirected to. Change the path to your correct email address, click on Apply changes. Send a test email to your email address then check your inbox to confirm that it has worked. It would be nice to receive feedback on my suggestion.

Re: Hacked e-mail account with inputs automatically diverted

Ady-TalkTalk — Fri, 13 Dec 2024 07:56:54 GMT

Hi Chas47, the first thing to do. Is to run a good quality AntiVirus and Malware scan on all your internet connected devices. Once that's done reset your password. If your Password Reset Details have been changed from your settings send me a Personal Message with the affected email address, alternate email address and mobile number and I'll get the Password Reset Tool updated for you.

Ady