topic Re: I am blocked from sending email in Email

I am blocked from sending email

LingMac — Fri, 13 Dec 2024 17:12:48 GMT

I get the following message when I send emails

Technical details

InvalidRecipientsException: Invalid recipients were provided for the message: 'e597' (554 5.7.1 <mceneaneyh@talktalk.net>: Sender address rejected: You are blocked sending mail
). --> Unexpected SMTP server response. Expected: 250, actual: 554, whole response: 554 5.7.1 <mceneaneyh@talktalk.net>: Sender address rejected: You are blocked sending mail
 
Failure code: 3d65

I have run my talktalk Supersafe and changed my email password as per this forum but it has not helped. I have three email accounts and recently bought Microsoft 365 Personal for extra storage. One of the email accounts is saying I've used up my 5GB free but I can't seem to link them to take account of the 365 1TG of storage, which I've only used 2% of. Not sure if this is part of the problem or not. I have been receiving about 30-40 spam emails a day and for a while was receiving phishing emails purporting to be from Talktalk. I have reported all of these.

Re: I am blocked from sending email

Ady-TalkTalk — Mon, 16 Dec 2024 09:39:59 GMT

Hi LingMac, I've added your details the latest incident I've raised for this issue.

Ady

Re: I am blocked from sending email

edwhow01 — Sat, 21 Dec 2024 22:03:25 GMT

To: Ady-Talktalk

I have exactly the same issue.

The error is

Sender address rejected: You are blocked sending mail

Something is preventing me sending mail from one of my e-mail addresses. What can I do?

I cannot find the cause.

Outgoing mail is blocked whether using Outlook on a Windows computer, apps.talktalk.co.uk online or from a Samsng Android mail app.

Please could you look into this.

Many thanks

Re: I am blocked from sending email

Gliwmaeden2 — Sat, 21 Dec 2024 22:28:47 GMT

@edwhow01, please copy your post into a new topic.

If the original poster needs to follow up, this thread will get confused, so even if the situation is similar, return to the message board and click on start a topic.

Staff will reply after the weekend.

Re: I am blocked from sending email

Ady-TalkTalk — Mon, 23 Dec 2024 11:41:49 GMT

Hi edwhow01, create a new topic and be sure to reset your email password to a totally new and previously unused one.

Ady