topic Re: Cannot access my MAIL PLUS e-mail account on my Iphone in Email

Cannot access my MAIL PLUS e-mail account on my Iphone

john000 — Mon, 16 Dec 2024 09:31:08 GMT

I am having issues connecting my Mail Plus TalkTalk e-mail account on my iphone. After 4 days of live chats with all the various help departments i still cannot get through to anyone who can help. I think i just need my account reset but not having any luck. Currently i am waiting to be connected again to the TalkTalk tech team. 1.5 hours and counting.

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

Ady-TalkTalk — Mon, 16 Dec 2024 11:21:30 GMT

Hi John000, when did you last reset your password?

Ady

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

john000 — Mon, 16 Dec 2024 12:54:23 GMT

Hi Ady

What happened was i was late with subscription payment. Once paid now i can only access via web or app. I reset my password but no change. Tech on the chat are advising me to change my e-mail address because the old one no longer works with apple accouts, or something like that

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

Ady-TalkTalk — Mon, 16 Dec 2024 13:56:54 GMT

You should find that your mailbox is now restored to full service.

Ady

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

john000 — Mon, 16 Dec 2024 14:33:31 GMT

Ady

yes thats it working now, unbelievable, I’ve literately 4 days with live chat and no resolution

so does this mean the other e-mail addresses on my mail plus account are reset also?

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

john000 — Mon, 16 Dec 2024 14:50:17 GMT

Ady

The other e-mail addresses from my account still have the issue. How do i get these reset?

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

john000 — Tue, 17 Dec 2024 12:26:16 GMT

Hi Ady

Would you be able to restore the mailboxes for the other 2 talktalk.net e-mail addresses i have on my MailPlus account.

Re: Cannot access my MAIL PLUS e-mail account on my Iphone

Ady-TalkTalk — Tue, 17 Dec 2024 12:29:36 GMT

They should be working normally now.

Ady