topic Re: Email Hacked and data lost in Email

Email Hacked and data lost

debbiejh — Mon, 16 Dec 2024 15:19:27 GMT

I've had my email hacked and the hackers have delated all of my email data. Is there a way to recover it? I have managed to regain access and remove mail forwarding.

Re: Email Hacked and data lost

Ady-TalkTalk — Tue, 17 Dec 2024 11:50:36 GMT

Hi debbiejh, TalkTalk don't keep mail backups so if the mail has been forwarded away to an alternate mailbox its gone for good unfortunately. I'm sure you already have, but make sure you've run AntiVirus and Malware scans on all internet connected devices.

Ady

Re: Email Hacked and data lost

Billx — Tue, 17 Dec 2024 13:17:06 GMT

There is a problem, @Ady-TalkTalk also, that a customer cannot delete an existing email address and replace it with new email address.

I've recently found that this possibility has not been available for 2 years.

Bill

Re: Email Hacked and data lost

Ady-TalkTalk — Tue, 17 Dec 2024 13:46:14 GMT

Hi Billx, this is not relevant to this thread. Please start your own thread and I'll happily reply.

Ady