topic Re: Some emails not arriving in Email

Some emails not arriving

Musicalltheway — Wed, 03 Jan 2024 12:29:39 GMT

Since 14th November 2023 I have not been receiving my weekly yoga emails containing the zoom link. At around the same time I realised I was not receiving emails from my dog agility group - these are every 5 weeks but with others at different times to confirm or cancel classes.

I have checked these 2 addresses are in my contacts list and we did successful test emails over Christmas. But yesterday, neither came through -is this because the whole group was included rather than just me? My son has checked filters but can see no reason for this. I receive my other group emails with no problems.

I'm not good with computers so am worried I won't be able to understand what to do, so idiot-proof guidance would be most welcome please.

Re: Some emails not arriving

Gondola — Wed, 03 Jan 2024 13:19:38 GMT

What email domains are used for the:

Yoga group sending email address?
Dog Agility group sending email address?

The domain is just the part of the sending email address after the @ symbol. For example the primary TalkTalk Mail domain is talktalk.net.

Re: Some emails not arriving

Musicalltheway — Wed, 03 Jan 2024 14:32:41 GMT

No idea how to work this but the answer to Gondola is they're both @icloud.com

Re: Some emails not arriving

Gondola — Wed, 03 Jan 2024 15:42:42 GMT

You've answered perfectly and thanks for the information. In return I can advise that icloud.com is one of the Apple Mail domains along with me.com. Both icloud.com and me.com use the same mail servers and authentication and TalkTalk Mail users report that me.com messages are being received but icloud.com messages are being bounced by TalkTalk's spam protection process that's giving a TT992 bounceback delivery fail error.

So, I've asked TalkTalk Support to check the network blocking for the reason to block icloud.com. Perhaps, there's just too much spam incoming from icloud.com to TalkTalk Mail users. We'll see what the answer is tomorrow. I hope that the total block can be relaxed so that genuine mail from your Yoga and Dog Agility groups can be delivered.

Re: Some emails not arriving

Ady-TalkTalk — Thu, 04 Jan 2024 09:49:55 GMT

Hi Musicalltheway, I've run a 7 day check on the email address you're registered on the community with. It shows no blocks. If you add the sender email addresses that you're not receiving from the Private Notes on your community profile I'll run 7 day scans on those too.

Ady

Re: Some emails not arriving

Ady-TalkTalk — Mon, 08 Jan 2024 04:36:06 GMT

I've had confirmation that the increased anti phishing filters have been relaxed and you should now be getting mails from Icloud mail senders.

Ady

Re: Some emails not arriving

Musicalltheway — Mon, 08 Jan 2024 19:57:39 GMT

Many thanks for this. I won't know until tomorrow if my emails are getting through, but I certainly received one, pretending to be from talktalk, but was an icloud address.

Re: Some emails not arriving

Gondola — Mon, 08 Jan 2024 20:09:29 GMT

The hard block of icloud was precisely because the icloud mail senders were allowing phishing and spam mails to be sent to TalkTalk recipients. Worth checking all incoming mail carefully before clicking on any content.

If you're not receiving the wanted mail messages from your groups then it'll be because they'll have stopped sending. Just ask them to clear your email address from the suppression list and you'll then be able to resume receiving their mail messages.

Re: Some emails not arriving

Musicalltheway — Mon, 08 Jan 2024 20:46:20 GMT

Thanks for this.

When you say, ask the to clear my email from the suppression list, do you mean talk talk or my email senders? And if you mean talktalk, how do I ask them? Do I need to phone them?

Sorry if this seems a stupid question but just think of me as really old!!

Re: Some emails not arriving

Gondola — Tue, 09 Jan 2024 08:30:03 GMT

Good point.

If you resume getting the mail messages from your groups then no problem. You may need to check your Spam folder just in case the mail messages are directed there. If you're not receiving mail messages from your groups then you ask the administrator of each group to check that your email address is not on a suppression list.

Re: Some emails not arriving

Windsorlass — Tue, 17 Dec 2024 17:36:54 GMT

I am not getting emails I sent to myself with attachments. Receiving emails from third parties fine.

my emails show up in sent but they never arrived!

been on phone for hours with music playing!!! No help at all

Re: Some emails not arriving

Ady-TalkTalk — Wed, 18 Dec 2024 11:54:14 GMT

Hi Windsorlass, please start a new topic and provide as much information as possible and make sure the affected email address is in private notes of your community profile.

Ady