topic Re: Can't send to or receive from TalkTalk email to another TalkTalk email in Email

Can't send to or receive from TalkTalk email to another TalkTalk email

Badger11 — Tue, 17 Dec 2024 19:47:27 GMT

I can't send emails to another TalkTalk account, and I can't receive emails from that account either.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Gliwmaeden2 — Tue, 17 Dec 2024 21:16:04 GMT

Moving this to the email section for you, @Badger11.

Please complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu....complete Personal Information.

Scroll down to PRIVATE NOTES.

In here put the affected email addresses.

Scroll further down to find the button to SAVE CHANGES.

Staff respond during the day, Monday to Friday, though hours may vary over the festive period.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Badger11 — Wed, 18 Dec 2024 08:22:08 GMT

All done. Also have problems receiving emails from any iCloud account. Too many emails to list.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Vonney1 — Wed, 18 Dec 2024 08:36:27 GMT

Hi, exactly the same thing is happening to me. I posted a query about this yesterday, but still waiting for a response. Tested this morning still not working.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Ffcne — Wed, 18 Dec 2024 09:05:30 GMT

I am having the same problem

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Gliwmaeden2 — Wed, 18 Dec 2024 12:58:21 GMT

@Ffcne and @Vonney1, please just follow up on your own thread.

There's a queue for attention and further posts delay the position in the queue for the original poster.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

PaulHornsey — Mon, 17 Nov 2025 12:24:49 GMT

I am no longer and for several days receiving emails at my main email address (which has a talktalk suffix). I suspect this is associated with an email briefly seen a few weeks ago purporting to be from Talk talk asking for personal details and thus I assumed it was a scam and ignored it especially since I am a continuing Talktalk customer. This is very worrying as I fear I I am missing important mail. What is going on please and how do I return the service for which I have been paying for over 15 years?

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

siphosethu-TT — Mon, 17 Nov 2025 12:27:03 GMT

Hi there @Badger11, please confirm if this is happening only on that specific domain or is this happening for all domains. Thanks

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

siphosethu-TT — Mon, 17 Nov 2025 12:27:44 GMT

Hi there @PaulHornsey, please start your own thread so we're able to assist you. Thanks

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Badger11 — Mon, 17 Nov 2025 15:09:45 GMT

They’re emails from one TalkTalk.net address to another TalkTalk.net address. Sometimes they get through and sometimes they don’t. It’s very random. Seems others are having a similar issue.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

siphosethu-TT — Mon, 17 Nov 2025 15:11:35 GMT

Does this happen when you using webmail? Thanks

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Badger11 — Mon, 17 Nov 2025 15:12:32 GMT

Yea.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

siphosethu-TT — Tue, 18 Nov 2025 16:37:35 GMT

Thank you for confirming, please send a test email to another domain outside of TalkTalk.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

siphosethu-TT — Tue, 18 Nov 2025 16:38:03 GMT

Please confirm if you were able to send the mail.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Badger11 — Tue, 18 Nov 2025 16:49:36 GMT

This time I was, but there are other times when it says it’s been sent but the recipient doesn’t receive it. It is random. It doesn’t happen every single time. I keep having to check with the recipient to see if it’s been received.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

mandisa1-TT — Wed, 19 Nov 2025 06:58:06 GMT

Hi there @Badger11 I would love to look into this for you. We will need to complete diagnostic checks.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Vonney1 — Wed, 19 Nov 2025 20:31:48 GMT

Hiya @mandisa1-TT ,

Can you please get @Badger11 to raise this issue under their own name please. All of this conversation is currently happening on my profile.

many thanks

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

Gliwmaeden2 — Wed, 19 Nov 2025 22:32:51 GMT

@Vonney1, this is @Badger11's own thread, if you check back to the original post.

You need to unsubscribe in your own settings if you don't want to keep receiving notifications when people post on the thread - it's because you posted on the other customer's thread yourself that you are getting follow ups.

Staff only respond to the original poster, which was why you were asked to start your own topic if you needed support. In fact your own thread was this one:

https://community.talktalk.co.uk/t5/Email/Outgoing-Emails-Stopped-Working-Or-is-Problem-Actually-With/td-p/3085367

You need to adjust your own settings, to avoid receiving notifications of posts to other people's topics.

Re: Can't send to or receive from TalkTalk email to another TalkTalk email

mandisa1-TT — Thu, 20 Nov 2025 07:20:24 GMT

Thank you so much for the support @Gliwmaeden2

Hi there @Badger11 kindly let me know when we can start diagnostics.