topic Re: Outgoing emails stopped working in Email

Outgoing emails stopped working

Flatman93 — Mon, 16 Dec 2024 10:28:33 GMT

No outgoing emails working from email address.
Using webmail - https://apps.talktalk.co.uk

Tried on alternative devices (ipad/iphone/outlook) and different browsers (edge/chrome/firefox) to no avail, which prompts me to think its a mail relay issue of some form.

Error: An error occurred inside the server which prevented it from fulfilling the request.

Also tried to configure in outlook using smtp config... but returned saying the outgoing email server could not locate my account - hence I believe it's not an issue on the local devices (multiple) using logic.
Outgoing: smtp.talktalk.net Port: 587 Encryption: STARTTLS

As using webmail, cannot see any settings to update or change any smtp/port config for example, as surely this would be managed by the app if there was any change.

Note: incoming emails and webmail access working fine.

This has been like this for a few days now.

Tried the talktalk expert chat and after 2+ hours became an absolute joke and not helpful, as all information provided was ignored. Terrible. Hence raising here with the mear hope that I can get some answers.

Webmail error

Re: Outgoing emails stopped working

Ady-TalkTalk — Mon, 16 Dec 2024 11:15:23 GMT

Hi 041911, I've added you to the list in the incident. Hopefully, we get a fix very soon.

Ady

Re: Outgoing emails stopped working

Flatman93 — Mon, 16 Dec 2024 11:31:46 GMT

Thanks Ady appreciated.
Do you have a link to a master reference/thread if this is a wider incident that I can track/monitor progress on? Thanks.

Re: Outgoing emails stopped working

Ady-TalkTalk — Mon, 16 Dec 2024 14:11:54 GMT

Sadly its not yet showing on the service status board.

Ady

Re: Outgoing emails stopped working

Sarah4uk — Tue, 17 Dec 2024 11:13:40 GMT

@Ady-TalkTalk is there any update on this?

Re: Outgoing emails stopped working

Flatman93 — Tue, 17 Dec 2024 12:22:47 GMT

Test emails (sending) are still failing today. @Ady-TalkTalk Any update please?

Re: Outgoing emails stopped working

Ady-TalkTalk — Tue, 17 Dec 2024 12:52:06 GMT

No updates as yet.

Ady

Re: Outgoing emails stopped working

Flatman93 — Wed, 18 Dec 2024 10:07:13 GMT

Hi @Ady-TalkTalk

Any update today? Outgoing emails are still not working today. Its been a fair while now since I've been unable to send any emails and therefore now becoming an issue with communication needs.

You stated "I've added you to the list in the incident." Please elaborate on this? What incident? Is this a known wider issue? If so, what does this refer too?
E.g. Have there been any mailbox migrations? Mail Server outages? DNS changes? Production system changes? Certificate updates? ...that corollate to the timings of this fault.

Thanks.

Re: Outgoing emails stopped working

Ady-TalkTalk — Wed, 18 Dec 2024 13:40:07 GMT

You need to reset your email password for one not use before. If you use a previous password it will be blocked again I'm told.

Ady

Re: Outgoing emails stopped working

Flatman93 — Fri, 20 Dec 2024 07:24:06 GMT

Emails now going through, thanks. This is without a password reset (will still look to reset password though as advised)
Would love to know the "root cause". I'm presuming due to the pinned admin post and amount of activity on this forum with similar issues.... its linked to the Open Xchange merger... but guess we'll never know.