topic Re: Account hacked in Email

Account hacked

hdashud38 — Tue, 07 May 2024 21:14:07 GMT

My TalkTalk mail account has been hacked, they have changed the recovery email so I cannot use that method to verify and reset my password. The last few digits of the mobile number that is registered as a recovery method seems correct however I am not receiving the text messages so I am currently completely locked out of my account with no way of resetting password and gaining access to my account

Re: Account hacked

Gondola — Tue, 07 May 2024 22:11:22 GMT

I'll let TalkTalk know that the password recovery options aren't available to you because they've been changed by someone that's discovered your email password. Do you know how that happened? For example, did you get an email asking you to verify / update / reset your email account?

A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. This is because you may have inadvertently downloaded a keylogger.

Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

Select the Main settings menu cog icon  top right on the blue header
Select All settings
Select Mail and scroll down to Rules
Select the chevron icon > to see all defined Rules
If there's no rule defined, that's perfect
To delete a Filter rule including any Auto forward
select the X icon to the right of the rule
The icon background will turn red X
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: Account hacked

Ady-TalkTalk — Wed, 08 May 2024 11:50:19 GMT

Hi hdashud38, please send me a private message with the affected email address, mobile and alternate email address to be used for password reset tool.

Ady

Re: Account hacked

hdashud38 — Wed, 08 May 2024 12:11:56 GMT

Hi Ady - Thanks for responding, your colleagues on X have already assisted me and I now have entry into my account. This has been resolved.

Re: Account hacked

Ady-TalkTalk — Wed, 08 May 2024 12:25:00 GMT

Great Stuff. You did check for an remove any forwards didn't you?

Ady

Re: Account hacked

hdashud38 — Wed, 08 May 2024 13:17:37 GMT

Yes, thanks for checking. removed two rules they had setup, they had not setup full mailbox forwarding.

Re: Account hacked

Ady-TalkTalk — Thu, 09 May 2024 10:17:54 GMT

Great stuff. Cyber crime is such a nightmare and so very difficult to eliminate.

Ady

Re: Account hacked

bbsinthewoods — Wed, 18 Dec 2024 10:40:01 GMT

im not with talktalk again, i just have the email which I have been using for so many years, someone hacked into it, so I'm not receiving any emails at all

Re: Account hacked

Gliwmaeden2 — Wed, 18 Dec 2024 11:01:07 GMT

Please only post back in your own thread, @bbsinthewoods.

Re: Account hacked

Chrissy2000** — Tue, 04 Feb 2025 12:49:00 GMT

My tiscali email was hacked yesterday and I am unable to reset a password as Talktalk want to send a code to the tiscali address. They arent sending a text - this has been going on for over 24 hours and I am frazzled

Re: Account hacked

Gliwmaeden2 — Tue, 04 Feb 2025 12:59:51 GMT

Please return to the message board and click on start a topic to begin your own thread, @Chrissy2000**.

Also complete your community forum profile details for Talktalk staff to identify your account.

Re: Account hacked

Ady-TalkTalk — Wed, 05 Feb 2025 06:48:43 GMT

Hi Chrissy2000**, please start a new topic and send me a personal message with the affected email address so that I can help you.

Ady