topic Re: Emails not being received in Email

Emails not being received

ClareB8 — Wed, 18 Dec 2024 10:20:32 GMT

I have tried sending talktalk emails to my husband who also has talktalk email but he is not receiving them.

i tried sending myself a test message and it’s in the Sent box but it has not been received in the Inbox.

Re: Emails not being received

ClareB8 — Wed, 18 Dec 2024 13:12:04 GMT

I have sent a test message from my outlook email account to my talktalk email account and it’s arrived but nothing from my talktalk email to my talktalk email!

Re: Emails not being received

Ady-TalkTalk — Thu, 19 Dec 2024 08:34:40 GMT

Hi ClareB8, please test again this morning and let me know if you're still unable to send to self.

Ady

Re: Emails not being received

ClareB8 — Thu, 19 Dec 2024 08:56:57 GMT

Yes it’s all working now, thank you. It wasn’t working for about a day and a half and was quite bizarre!

Re: Emails not being received

Ady-TalkTalk — Thu, 19 Dec 2024 09:02:54 GMT

Thanks for confirming its working now. It looks like the team figured it out after I raised the incident yesterday.

Ady

Re: Emails not being received

ClareB8 — Thu, 19 Dec 2024 09:13:15 GMT

That’s great, thank you very much for looking into it and getting it sorted! Have a lovely Christmas!

Re: Emails not being received

Ady-TalkTalk — Thu, 19 Dec 2024 09:15:20 GMT

You're welcome. I hope you have a great Christmas too.

Ady