topic Re: Emails not arriving - issue for many in Email

Emails not arriving - issue for many

zippy1148 — Wed, 18 Dec 2024 09:31:41 GMT

They are showing as sent but not arriving in my inbox or with anyone externally.

Tried a few test emails they say sent but not arriving.

You get no message they are not being delivered, so assume people are getting them.

Lots of people reporting it, but most people will not realise their emails are not being delivered.

Come on Talkatalk investigate and fix quickly - dont just tell individuals to reset password etc, its a global problem

Re: Emails not arriving - issue for many

zippy1148 — Wed, 18 Dec 2024 09:44:21 GMT

@Ady-TalkTalk Can you investigate and fix quickly - dont just tell individuals to reset password etc, its a global problem

Re: Emails not arriving - issue for many

Hozzles — Wed, 18 Dec 2024 10:08:21 GMT

Email was received from Talktalk direct (verification code for login to my primary account), but no emails received otherwise. Sent test emails to myself and from my partner's Talktalk email. They say sent, but never arrive.

Test email from a non-Talktalk a/c did arrive. So problem with sending email not really sending?

Re: Emails not arriving - issue for many

Ady-TalkTalk — Thu, 19 Dec 2024 08:42:22 GMT

Hi zippy1148, I've retested with my test account this morning and its working again. Please retest and let me know what happens if it still doesn't work I'll add those mailboxes to the incident.

Ady

Re: Emails not arriving - issue for many

Hozzles — Thu, 19 Dec 2024 13:42:10 GMT

Ady,

Just checked. Emails from non-Talktalk a/cs being received ok. Sent a test email from my primary Talktalk a/c to my secondary a/c and vice versa. Both emails stuck in the outbox of the accounts.

Re: Emails not arriving - issue for many

Ady-TalkTalk — Thu, 19 Dec 2024 13:52:29 GMT

Hi Hozzles, please start a new topic so that we can track your issue.

Ady