topic Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !! in Email

Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Vonney1 — Tue, 17 Dec 2024 16:28:42 GMT

30 minutes ago I started having problems with TalkTalk email accounts. Emails appear to be sending from TalkTalk accounts I'm not getting any error messages at all at that stage. But if I run a test and send email from TalkTalk account to another TalkTalk email account it does not arrive in the Inbox.

However, I have tested sending emails from my Gmail account to TalkTalk accounts and these arrive in the Inbox no problem at all.

So I don't know what the issue is or how to resolve it. Can anyone help please?

UPDATE

I’ve run virus scans and malware scans - nothing found! But what I have noticed is that it is only emails sent to or from TalkTalk email accounts that are a problem. If I send an email from TalkTalk email account to a non TalkTalk email account it gets there ok, and same goes for emails sent to my TalkTalk account from non TalkTalk email accounts. Completely bizarre!!!

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

zippy1148 — Wed, 18 Dec 2024 09:46:30 GMT

Exactly the same here - lots of people reporting it. Most people will not realise their emails are not arriving though. Needs fixing ASAP

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Ady-TalkTalk — Wed, 18 Dec 2024 13:33:04 GMT

Hi Vonney1, please send me a personal message with the affected email address.

Ady

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Vonney1 — Wed, 18 Dec 2024 14:06:40 GMT

Hi Ady, I’ll do that now.

Cheers

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Ady-TalkTalk — Thu, 19 Dec 2024 10:06:13 GMT

There must have been a network issue causing the problem.

Ady

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Vonney1 — Thu, 19 Dec 2024 17:06:27 GMT

Thank you @Ady-TalkTalk

for sorting out my email issues 👍

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Hozzles — Thu, 19 Dec 2024 19:09:01 GMT

Same problem here. Emails not sending from my Talktalk accounts to anywhere. Stuck in outbox.

I've tried re-entering outgoing email password - stuck on SMTP validation, and then errors.

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Vonney1 — Thu, 19 Dec 2024 22:28:03 GMT

Hi @Hozzles

it sounds like a slightly different issue to mine. My emails were going from the outbox and moving to sent, but weren’t arriving with the recipients.

Just as frustrating though and needs to be sorted.

if you’ve not already done this, I’d suggest you create a new post describing your problem. I’ve found that works best at making sure it gets picked up by TalkTalk technical team.

Re: Outgoing Emails Stopped Working - Or is Problem Actually With Receiving Emails !!

Ady-TalkTalk — Fri, 20 Dec 2024 08:37:04 GMT

Hi Hozzles, please start a new topic so that we can help you get this sorted.

Ady